Jesse Battle
Lakeland,FL
Summary
Experienced Library Assistant with ten years of progressive experience at Lakeland Public Library, including expertise in circulation, inter-library loan, reference assistance, and program support. Proven ability to provide excellent customer service, train new staff, and contribute effectively to library operations. Seeking a full-time Library Technical Assistant position where I can leverage my skills and passion for library services.
Overview
21
21
years of professional experience
Work History
Library Assistant I (PT)
City of Winter Haven
Winter Haven, Florida
01.2026 - Current
- Assisted patrons in locating resources and utilizing library systems effectively.
- Coordinated library programs, enhancing community engagement and participation.
- Managed inventory of library materials, ensuring accurate cataloging and availability.
- Trained new staff on library policies, procedures, and technology applications.
Library Associate
Lakeland Public Library
05.2022 - 12.2024
- Managed inter-library loan operations for all Lakeland branches, processing an average of thousands requests per week and ensuring timely delivery of materials.
- Generated monthly reports related to inter-library loan activity, identifying trends and areas for improvement.
- Collaborated with libraries outside of Polk County to facilitate resource sharing and expand access for patrons.
- Continued to perform all duties of Library Technical Assistant.
Library Technical Assistant
Lakeland Public Library
11.2015 - 05.2022
- Provided comprehensive customer service in various public-facing roles, including Circulation, Children's Department, and service stations.
- Assisted patrons with check-out/check-in procedures, holds processing, and library membership registration.
- Answered patron phone calls, resolved inquiries, and enforced the library's code of conduct.
- Maintained accurate records of library transactions and patron information.
- Worked at each city library branch, often worked weekends, and volunteered in various programming events such as Writer's Workshops and Library theater productions.
- Trained new employees at each service point on circulation procedures, customer service protocols, and library policies.
D.E.E. Custom Fabricators
01.2005 - 01.2009
- Neon Pump Manifold Operator making Neon Signs and, later LED displays.
- Part time and full time experience from 2005 to 2009
Education
Bachelor of Arts - Interdisciplinary Social Sciences
University of South Florida
12-2011
Associate Degree - State and Local Government
Polk Community College
Skills
- Customer Service Excellence
- Inter-Library Loan Management
- Circulation Services
- Patron Assistance and Instruction
- Library Software Proficiency (Symphony)
- Records Management and POS operations
- Training and Onboarding
- Team Coordination
- Time Management
- Internet Safety
- Microsoft Office Suite
- Reference Interview Techniques
- Digital Literacy Instruction
Timeline
Library Assistant I (PT)
City of Winter Haven
01.2026 - Current
Library Associate
Lakeland Public Library
05.2022 - 12.2024
Library Technical Assistant
Lakeland Public Library
11.2015 - 05.2022
D.E.E. Custom Fabricators
01.2005 - 01.2009
Bachelor of Arts - Interdisciplinary Social Sciences
University of South Florida
Associate Degree - State and Local Government
Polk Community College