Jesse Beyette
Ogdensburg
Summary
Dynamic Recovery Advocate with a proven track record at Seaway Valley Prevention Council, skilled in relapse prevention and motivational interviewing. Adept at fostering client relationships and collaborating with multidisciplinary teams to enhance recovery outcomes. Committed to empowering individuals through tailored support and effective crisis intervention strategies. Knowledgeable Recovery/Peer Advocate. Background includes working with individuals in recovery, providing support, and facilitating their journey towards wellness. Demonstrated exceptional interpersonal skills and ability to manage challenging situations with empathy and patience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
16
16
years of professional experience
Work History
Recovery Advocate
Seaway Valley Prevention Counsil
Ogdensburg, NY
06.2025 - Current
- Provided support to individuals in recovery, facilitating access to essential resources and services.
- Assisted in developing personalized recovery plans tailored to individual needs and goals.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Conducted outreach efforts to engage community members and raise awareness about recovery programs.
- Maintained accurate documentation of client progress and service utilization for reporting purposes.
- Facilitated group sessions, promoting peer support and sharing of recovery experiences among participants.
- Developed educational materials on addiction recovery, enhancing client understanding of available resources.
- Participated in training workshops to enhance skills in crisis intervention and supportive counseling techniques.
- Conducted thorough assessments of new patients, identifying underlying issues contributing to addiction and tailoring treatment plans accordingly.
- Contributed to program development by staying informed on industry best practices and incorporating evidence-based approaches into treatment planning.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Ensured accurate documentation of patient progress, facilitating effective treatment adjustments and long-term success.
- Participated in ongoing professional development opportunities to stay current with advances in addiction treatment methodologies.
- Established connections with local support networks and referral partners to broaden available resources for clients.
- Led group therapy sessions, fostering a supportive community atmosphere for shared growth and healing.
- Educated patients on coping strategies and resources, empowering them to take control of their recovery journey.
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Facilitated GA Meetings
Customer Service Representative
Save A Lot
Ogdensburg, NY
06.2015 - 10.2016
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity.
- Maintained knowledge of store promotions and policies to provide accurate information.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new staff on customer service protocols and best practices for efficiency.
- Monitored inventory levels to assist in restocking efforts and minimize shortages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Dairy and Frozen Food Manager
Price Chopper
Ogdensburg, NY
11.2009 - 10.2011
- Managed inventory levels to ensure product availability and reduce waste.
- Trained and mentored team members on frozen food handling and safety protocols.
- Implemented efficient stock rotation practices to maintain product quality and freshness.
- Collaborated with suppliers to optimize delivery schedules and pricing agreements.
- Analyzed sales data to identify trends and adjust inventory accordingly for peak seasons.
- Collaborated with suppliers to negotiate better pricing, resulting in reduced costs and higher profits.
- Conducted regular performance evaluations of staff members, offering constructive feedback for improvement opportunities.
- Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Liaised with other store departments to create cohesive marketing initiatives that boosted overall store sales figures.
- Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
- Streamlined order processing for faster turnaround times and increased sales volume.
- Implemented merchandising strategies to maximize product visibility and drive impulse purchases.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma - Applied Psychology
Ogdensburg Free Academy
Ogdensburg, NY01-2030
Skills
- Relapse prevention
- Motivational interviewing
- Multicultural competence
- Behavioral health
- Self-care practices
- Boundary setting
- Professional networking
- Substance abuse counseling
- Peer support
- Routine maintenance
- Client relationship building
- Documentation
- Teamwork and collaboration
- Problem-solving
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Active listening