Jesse Brogden
Williamsburg,VA
Summary
Results-driven professional with extensive experience in managing tasting room operations and drink service. Expertise in staff training, inventory management, and enhancing customer experiences. Committed to fostering teamwork and driving engagement through initiative and attention to detail.
Overview
15
15
years of professional experience
Work History
Tasting Room Supervisor
Copper Fox Distillery
Williamsburg, VA
09.2020 - Current
- Managed daily operations of tasting room, ensuring exceptional customer experiences.
- Led and helped manage cocktail creation through all seasons to maintain guest engagement and stay current with trends.
- Developed and implemented training programs for tasting room staff, enhancing product knowledge and service quality.
- Established inventory management processes to minimize waste.
- Coordinated special events and tastings, on and off site.
- Worked with distillery team to align tasting offerings with product launches and seasonal promotions.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Established a professional atmosphere that encouraged team collaboration while fostering individual growth among staff members.
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Assisted in recruiting, hiring and training of team members.
- Prepared and served cocktails and tastings through high volume events and gatherings.
- Reported issues to higher management with great detail.
- Engaged with many customers over years to build community.
Bartender/Assistant Manager
Bonefish Grill
Williamsburg, VA
04.2011 - 02.2019
- Assisted bartenders in preparing and serving beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Supported inventory management by tracking supplies and restocking as needed.
- Engaged with customers to provide recommendations and address any issues or opportunities effectively.
- Collaborated with team members to streamline service flow during busy periods.
- Developed knowledge of drink recipes and beverage offerings for improved customer service.
- Trained new staff on bar procedures and best practices for efficiency and consistency.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Collaborated with bartenders to create new cocktail recipes, increasing menu variety and appeal.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
- Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
- Operated POS system to collect payments from customers.
- Studied and completed multiple food-handling certifications.
Carpenter's Apprentice
Black Creek Workshop
Toano, VA
09.2016 - 08.2018
- Assisted in constructing custom wooden structures, furniture and cabinetry, ensuring adherence to design specifications.
- Operated power tools and hand tools safely, maintaining high standards of craftsmanship and safety protocols.
- Collaborated with senior carpenters to complete projects on time while adhering to quality standards.
- Implemented efficient work processes, reducing material waste during fabrication and assembly tasks.
- Improved workshop organization by developing a systematic inventory management system for tools and materials.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Traveled often to historic sites to study and survey potential jobs and contracts.
Education
High School Diploma -
Warhill High School
Williamsburg, VASkills
- Guest relations
- POS system operation
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Team leadership
- Organizational skills
- Decision-making
- Effective communication
- Adaptability and flexibility
Timeline
Tasting Room Supervisor
Copper Fox Distillery
09.2020 - Current
Carpenter's Apprentice
Black Creek Workshop
09.2016 - 08.2018
Bartender/Assistant Manager
Bonefish Grill
04.2011 - 02.2019
High School Diploma -
Warhill High School