Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Bustos

Denver,CO

Summary

Versatile professional with a Bachelor’s degree in Psychology and experience in child welfare, customer service, and construction. Proven ability to manage complex caseloads, deliver high-quality customer support, and thrive in fast-paced, hands-on environments. Strong communication, problem-solving, and team collaboration skills across diverse industries.

Overview

6
6
years of professional experience

Work History

Case Manager

Developmental Pathways
06.2024 - Current
  • Developed individualized service plans to enhance client support and engagement.
  • Coordinated multidisciplinary team meetings to ensure comprehensive care strategies for clients.
  • Monitored client progress and adjusted services based on ongoing assessments and feedback.
  • Facilitated access to community resources, improving clients' ability to achieve personal goals.

Customer Service Manager

Home Depot
03.2021 - 12.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

General Construction Laborer

Crowned Property Solutions
04.2020 - 05.2024
  • Operated heavy machinery to complete tasks efficiently and safely.
  • Assisted in framing, roofing, and drywall installation projects for diverse construction needs.
  • Maintained clean and organized job sites to promote safety and productivity.
  • Collaborated with team members to ensure timely completion of construction projects.
  • Utilized power tools and hand tools to perform various construction activities effectively.

Education

Bachelor of Science - Psychology

Metropolitan State University of Denver
Denver, CO
12-2024

High School Diploma -

John F. Kennedy High School
Denver, CO
05-2018

Skills

  • Versatile
  • Proactive
  • Thorough
  • Dedicated
  • Fast learner

Timeline

Case Manager

Developmental Pathways
06.2024 - Current

Customer Service Manager

Home Depot
03.2021 - 12.2024

General Construction Laborer

Crowned Property Solutions
04.2020 - 05.2024

High School Diploma -

John F. Kennedy High School

Bachelor of Science - Psychology

Metropolitan State University of Denver

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Jesse Bustos