Jesse Carrasco
San Marcos,California
Summary
Passionate worker with experience in facility management for multiple client accounts. Has trained multiple candidates for current company. Has written contracts, project proposals, while keeping company margin high for proposal sales.
Overview
7
7
years of professional experience
Work History
Junior Account Manager
NCRC
09.2020 - Current
- As an account manager at NCRC I oversee over 15 commercial clients that are will known throughout the retail industry, and I oversee over 100 commercial sites total all across the United States. The brands I oversee are Lowe's, 7-Eleven, Potbelly, Speedway, Walmart, and many more. Also worked with will known facility maintenance portals to manage said clients. Portals such as Service Channel, MaintenX, NEST, 7-Eleven Service Now, FM Integrated , Ecotrak and Vixxo Link. My role as an account manager has also given me the experience to project manage multiple large projects. from scheduling service technicians, to scheduling rental equipment, as well as ordering materials.
- Ensured that every project closed out at over a 20% profit margin for the company.
- Used negotiation skills when clients request justification of costs proposed.
- Developed accounts payable and accounts receivable skills while managing said clients.
- Carefully documented, reviewed and approved thousands of purchase orders for company.
- As an experienced account manager, I understand the importance of service level agreements, profit margins and customer service.
- Have written over hundred of proposals that have been approved by clients.
Internet Manager Assistant
Ken Grody Ford In Carlsbad
07.2019 - 04.2020
- Worked with online customers , understanding their needs to deliver exceptional customer service
- Generated customer profiles to secure sales
- Developed, updated and maintained database of existing and potential customers in “Momentum” CRM software- used by multiple dealerships nationwide
- Developed cold calling experience
- Made 90 to 125 calls per day.
Customer Contact Associate
Fry's Electronics
San Marcos, CA
10.2017 - 06.2019
- Provided resolutions to customers with
- Calculated correct online order totals to ensure we met company margin
- Packed and Shipped products to customers
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06.2017
General Education
Palomar College
San Marcos, CA2017
Skills
- Outstanding verbal customer service
- Project Coordination - equipment rentals and material purchases for projects
- CRM and office management software
- Escalation resolution skills
- Has written over hundreds of letter head from proposals for projects
- Youngest account manager at current company - showing excellent quick learning skills
References
Sulette Silva
760 672 5850
Obeth Chavez
760 917 6127
Ryan Oliver
(760) 458-1732
Timeline
Junior Account Manager
NCRC
09.2020 - Current
Internet Manager Assistant
Ken Grody Ford In Carlsbad
07.2019 - 04.2020
Customer Contact Associate
Fry's Electronics
10.2017 - 06.2019
High School Diploma -
Mission Hills High School
General Education
Palomar College