Summary
Overview
Work History
Education
Skills
Timeline

KLARISA KULICI ROSALES

San Diego,CA

Summary

Dynamic Account Manager with outstanding client oversight, issue resolution and expertise in retention of key accounts and profit channels enhancement. A determined leader with proficiency in expanding professional networks, excellent interpersonal and time management skills. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience

Work History

Junior Account Manager

Mad Engine
02.2021 - Current
  • Overlooking the developments of apparel projects for the account, ensuring risks and problems are kept to a minimum.
  • Secured high-value accounts such as Walmart and managing the raw order info from the beginning up until actualization when orders start shipping.
  • Liaised between account holders and various departments e.g. sales, planning, coordinators, production, licensing.
  • Contributed to annual revenue goals by ensuring orders stayed on track with minor issues, thus closing out 2022 with $30m in sales, in my departments alone.
  • Building rapport with customers to ensure the highest level of customer service is provided.
  • Oversaw new business development and customer servicing.
  • Capitalized on emerging trends in customer preferences and marketplaces. A prime example of this is the rapid turn around of shirt production of Junior Tees when the Netflix Show 'Wednesday' gained popularity over social media.

Project Manager

Mad Engine
02.2022 - 09.2022
  • Identified plans and resources to manage a detailed project schedule and work plan to ensure the production apparel for the company’s largest account (Walmart) was executed on time, from the factory to the stores.
  • Provided project updates on a consistent basis to team about strategy, adjustments, and progress.
  • Monitor progress and make adjustments as needed to ensure smooth running of projects.
  • Laying foundations for the operation of item creation, essential for tracking orders from start to finish (complete shipped goods).
  • Building rapport and liaising with different departments of the business, from sales, logistics, production, and merchandiser.


Assistant Production Manager

Mad Engine
02.2021 - 01.2022
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Processed new orders and tracked components to ensure production is executed on time.
  • Communicating problems with delays in production with upper management and finding solutions.
  • Contributed to company growth by delivering quality customer service to foster growth and retention from vendors to factories.
  • Purchasing when needed to help ensure team does not fall behind.
  • Overcame obstacles and variables such as licensing issues with approvals on art to maintain production efficiency, meet deadlines and achieve high levels of profitability.

Sales Assistant

Massimo Dutti, INDITEX
09.2019 - 02.2020
  • Achieved daily and weekly personal targets, thus driving store sales
  • Provided superior customer service by understanding needs of customers and providing knowledge and product, increasing unit sales
  • Multitasking to ensure efficient running of the store, from customer service to cashier
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Sales Assistant

Step2
07.2017 - 07.2019
  • Understanding needs of customers and providing them with the product and/or solutions
  • Achieved personal targets driving store sales
  • Completed administration work to assist manager

Intern

San Diego County Democratic Party
05.2018 - 07.2018
  • Participated in research projects
  • Administration work; answering phone calls, drafting and sending emails, data entry
  • Helped increase number of new registered voters
  • Sorted and organized files, spreadsheets and reports.


Parliamentary assistant

House of Commons
04.2018 - 05.2018
  • To Member of Parliament Heidi Alexander
  • Drafted letters and emails regarding important issues such as BREXIT and Single Market Campaign
  • Attended to needs of locals by completing casework addressing their issues
  • Admin work and data entry

Education

Master of Science - International Business And Politics

Queen Mary University of London

Bachelor of Arts - Politics And International Relations With Spanish

University of Kent

Financial Markets Certificate - undefined

Yale University

Political Science & Administration

Universidad Autónoma de Madrid

Skills

  • Languages: Fluent in English, Spanish and Albanian
  • Excellent verbal, communication and research skills
  • Impeccable planning and organizational skills with the ability to multi-task, consistently meet deadlines and work under pressure
  • Data processing, business analysis, strategic planning

Timeline

Project Manager - Mad Engine
02.2022 - 09.2022
Junior Account Manager - Mad Engine
02.2021 - Current
Assistant Production Manager - Mad Engine
02.2021 - 01.2022
Sales Assistant - Massimo Dutti, INDITEX
09.2019 - 02.2020
Intern - San Diego County Democratic Party
05.2018 - 07.2018
Parliamentary assistant - House of Commons
04.2018 - 05.2018
Sales Assistant - Step2
07.2017 - 07.2019
Queen Mary University of London - Master of Science, International Business And Politics
University of Kent - Bachelor of Arts, Politics And International Relations With Spanish
Yale University - Financial Markets Certificate,
Universidad Autónoma de Madrid - , Political Science & Administration

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KLARISA KULICI ROSALES