Jesse Connor
Springtown
Summary
Dynamic professional with a strong focus on guest satisfaction and exceptional communication skills, honed at Christian Brothers Automotive Corporation. Proven ability to streamline processes and foster relationships, enhancing customer experiences. Adept at multitasking and problem-solving, consistently exceeding expectations and driving repeat business.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Guest Relations Associate
Christian Brothers Automotive Corporation
Roanoke
03.2024 - Current
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
Assistant Manager
Roadrunner Lube And Tune
Fort Worth
07.2023 - 03.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
NTB-National Tire & Battery
Fort Worth
09.2021 - 09.2023
- Managed daily operations to enure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Service Advisor
NTB-National Tire & Battery
Fort Worth
11.2019 - 09.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Liability Claims Adjuster
GEICO
Richardson
07.2013 - 10.2019
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing.
PHARMACY SUPPORT
Express Scripts
Liberty Lake
07.1996 - 05.2013
- Managed workload distribution among 15 team members.
- Received and secured schedule 2 narcotics.
Education
High School Diploma -
North Central High-school
Spokane, WA06.1996
Skills
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Problem-solving abilities
- Multitasking
Certification
Licensed Texas Emissions Inspector
Timeline
Guest Relations Associate
Christian Brothers Automotive Corporation
03.2024 - Current
Assistant Manager
Roadrunner Lube And Tune
07.2023 - 03.2024
Store Manager
NTB-National Tire & Battery
09.2021 - 09.2023
Service Advisor
NTB-National Tire & Battery
11.2019 - 09.2021
Liability Claims Adjuster
GEICO
07.2013 - 10.2019
PHARMACY SUPPORT
Express Scripts
07.1996 - 05.2013
High School Diploma -
North Central High-school