Jesse Connor

• Streamlined check-in and check-out processes for improved efficiency and guest experience.
• Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall stay.
• Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

• Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
• Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances
• Reduced claims processing time by implementing efficient workflow strategies and prioritizing

Managed workload distribution among 15 team members.

Received and secured schedule 2 narcotics

Completed building repair work orders as assigned