Detail-oriented Computer Repair Technician with a proven track record in diagnosing and resolving hardware and software issues. Committed to enhancing user experience through effective problem-solving and customer support.
Overview
4
4
years of professional experience
Work History
Computer Repair Technician
Self-employeed
04.2024 - Current
Repaired and replaced computer components, ensuring high standards of quality and reliability.
Diagnosed hardware and software issues to restore functionality and optimize performance.
Provided technical support to clients, enhancing user experience through effective problem-solving.
Enhanced customer satisfaction by providing timely and efficient computer repair services.
Disassembled computers to perform diagnostics and check for repair needs.
Updated and installed new software on desktop and laptop computers to maintain the latest technology.
Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
IT Technical Support Specialist
FedEx
04.2022 - 09.2025
Provided exceptional customer support via phone and remote assistance tools to enhance user satisfaction.
Managed software installations and updates, optimizing system performance and security compliance.
Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.