Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Contreras

SEAGOVILLE,TX

Summary

Detail-oriented Computer Repair Technician with a proven track record in diagnosing and resolving hardware and software issues. Committed to enhancing user experience through effective problem-solving and customer support.

Overview

4
4
years of professional experience

Work History

Computer Repair Technician

Self-employeed
04.2024 - Current
  • Repaired and replaced computer components, ensuring high standards of quality and reliability.
  • Diagnosed hardware and software issues to restore functionality and optimize performance.
  • Provided technical support to clients, enhancing user experience through effective problem-solving.
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain the latest technology.
  • Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.

IT Technical Support Specialist

FedEx
04.2022 - 09.2025
  • Provided exceptional customer support via phone and remote assistance tools to enhance user satisfaction.
  • Managed software installations and updates, optimizing system performance and security compliance.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

High School Diploma -

Silver Creek
San Jose

Skills

  • Hardware troubleshooting
  • Technical troubleshooting
  • System enhancement
  • System upgrades
  • Application setup
  • Backup solutions
  • Component replacement
  • Hardware diagnostics
  • Peripheral troubleshooting
  • Laptop servicing
  • English fluency
  • Software maintenance

Timeline

Computer Repair Technician

Self-employeed
04.2024 - Current

IT Technical Support Specialist

FedEx
04.2022 - 09.2025

High School Diploma -

Silver Creek