Summary
Overview
Work History
Education
Skills
Certification
Timeline
18
Jesse Dalton

Jesse Dalton

3712 Bronco Billy Court Las Vegas,NV

Summary

Effective communicator with a history of successful collaboration in supervisory and support positions. Committed customer service professional known for developing creative solutions that address customer challenges. Leadership experience in driving teams to optimize customer experience and engagement.

Overview

31
31
years of professional experience

Work History

Retail Sales Associate

Freedom Firearms
05.2024 - Current
  • Greet customers and help with product questions, selections, and purchases.
  • Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assist customers complete purchases, locate items, and join reward programs.
  • Handle customer issues while adhering to company policies.

Store Manager

2nd Amendment Guns
09.2023 - 04.2024
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Compliance and Security Officer

Ultimate Ammunition
05.2023 - 07.2023
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Inventoried serialized item (i.e. firearms, suppressors, etc.) not only onhand but through the B.A.T.F.&E required acquisition and disposition records and forms.
  • Conducted regular patrols of key areas to spot and control security concerns.

Compliance Manager/Project Manager

Battle Arms Development, Inc. (BATTLEARMS)
06.2022 - 03.2023
  • Managed all Bureau of Alcohol, Tobacco, Firearms & Explosives (B.A.T.F.&E.) as well as International Traffic in Arms Regulations (ITAR) compliance issues, documents, software,forms, reporting, etc.
  • Assisted firearms production team with the assembly of firearms and firearm sub-parts.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Conducted inventory of not only onhand firearms but, records including acquisition and disposition records but daily manufacturing logs. Through aforementioned inventories, I was able to locate firearms and receivers that were previously reported missing/stolen to the B.A.T.F.&E as well as Henderson Police Department.
  • Represented BATTLEARMS at industry trade shows i.e., SHOT Show, Crossroads Of The West Small Arms Review, Rifle Dynamics Red Oktober, etc.

Compliance Manager/Firearms Instructor

Precision Armory
02.2018 - 06.2022
  • Delivered subject matter expertise on compliance best practices and quality control.
  • Managed compliance efforts, reporting and audits.
  • Managed practical action plans to respond to audit discoveries, B.A.T.F.&E. compliance violations.
  • Implemented improvement initiatives and developed compliance program(s) to monitor and identify gaps in new and existing practices.
  • Identified potential areas of compliance vulnerabilities and risk to develop and implement corrective action plans.
  • Conducted training on firearms safety, nomenclature, marksmanship fundamentals and their safe & ethical use.

Regulatory Compliance Manager/Firearms Instructor

American Shooters (ASLV Inc.)
10.2008 - 02.2018
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Reviewed Firearm Transaction Records (Form 4473), accompanying documents and files, to assess compliance with 27CFR 478.124 and potential violation risks.
  • Developed and delivered training programs to inform new and current employees about firearm and recordkeeping compliance issues.
  • Managed firearm compliance efforts to top management, and handled audits conducted by the B.A.T.F. &E.
  • Wrote and conducted firearm training to civilians, security departments/officers and law enforcement.

Compliance Manager/Firearms Instructor

American Shooters Supply
02.2002 - 10.2008
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Reviewed Firearm Transaction Records (Form 4473), accompanying documents and files, to assess compliance with 27CFR 478.124 and potential violation risks.
  • Developed and delivered training programs to inform new and current employees about firearm and recordkeeping compliance issues.
  • Managed firearm compliance efforts to top management, and handled audits conducted by the B.A.T.F. &E.
  • Wrote and conducted firearm training to civilians, security departments/officers and law enforcement.

Law Enforcement Sales & Training

Eldorado Cartridge Corporation
07.2000 - 02.2002
  • Starting out in Customer Service, I quickly rose to the position of Public Relations/Marketing Manager. However, after highlighting my personality and salesmanship, coupled with my firearms instructor background, I was moved into Law Enforcement Sales & Training.
  • Traveled the western states calling on police departments, training personnel, and providing them with cost/benefit analysis of the PMC Family line of ammunition and less-than-lethal force options.
  • Attended various training facilities and sessions conducted by the National Rifle Association (NRA), The NRA's Law Enforcement Activities Division (LEAD), American Society for Law Enforcement Training (ASLET) as well as the International Association of Law Enforcement Firearms Instructors (IALEFI), across the United States and Europe.
  • Represented PMC Ammunition at industry trade shows i.e., SHOT Show, Crossroads Of The West Small Arms Review, etc.

Range Manager/Instructor

American Gun Club
10.1994 - 07.2000
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Conducted various levels of firearm training and force options to accommodate skill levels ranging from the neophyte to the seasoned professional and everyone in between.

Education

Bachelor of Science - Business/Management

University of Phoenix
Las Vegas, NV

High School Diploma -

Carson High School
Carson City, NV
05.1990

Skills

  • Regulatory Compliance
  • Training and mentoring
  • Salesmanship
  • Issue Resolution
  • Customer Relations
  • Customer Retention
  • Customer-focused
  • Team Building and Leadership
  • Proficient in Microsoft Outlook, Word, and Excel programs
  • Social Media Monitoring
  • Decision-Making
  • Audit Support

Certification

  • United States Marine Corps (USMC) Marksmanship Instructor Course ~ October 1992, Camp Pendleton, CA.
  • National Rifle Association (NRA) Personal Protection In The Home, Home Firearms Safety ~ October 1995, Training Counselor, Chief Range Safety Officer ~ July 2003 , Certified ~ August 1995, Rifle and Shotgun Instructor ~ July 2005, Las Vegas, NV.
  • Padgett~Thompson Handling Difficult and Demanding Customers: A Communication Course ~ November 2000, Las Vegas, NV.
  • NRA Law Enforcement Activities Division (LEAD) Handgun & Shotgun Instructor ~ June 1998, Reno, NV and Precision Rifle Instructor ~ December 2002, Las Vegas, NV.
  • Heckler & Koch Inc. International Training Division (HK ITD) Executive Protection Course ~ February 2002, Boulder City, NV, HK Submachine Gun Instructor ~ December 2004.

Timeline

Retail Sales Associate

Freedom Firearms
05.2024 - Current

Store Manager

2nd Amendment Guns
09.2023 - 04.2024

Compliance and Security Officer

Ultimate Ammunition
05.2023 - 07.2023

Compliance Manager/Project Manager

Battle Arms Development, Inc. (BATTLEARMS)
06.2022 - 03.2023

Compliance Manager/Firearms Instructor

Precision Armory
02.2018 - 06.2022

Regulatory Compliance Manager/Firearms Instructor

American Shooters (ASLV Inc.)
10.2008 - 02.2018

Compliance Manager/Firearms Instructor

American Shooters Supply
02.2002 - 10.2008

Law Enforcement Sales & Training

Eldorado Cartridge Corporation
07.2000 - 02.2002

Range Manager/Instructor

American Gun Club
10.1994 - 07.2000

Bachelor of Science - Business/Management

University of Phoenix

High School Diploma -

Carson High School

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