Jesse Davis

Bravo Protection Products

04.2013 - Current

Optimized workflow processes through regular communication with team members about project statuses and timelines.
Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
Trained new hires in proper techniques and company policies, leading to consistent service quality across the team.
Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
Improved installation efficiency by streamlining processes and utilizing time-saving procedure.
Answering both general/specific customer questions about the company's products/services.
Answer phone calls & emails.
Assisting with billing issues
Monitoring customer satisfaction.
Developed strong relationships with customers, negotiating pricing for future leads.
Accepted and processed payments for services.
Conducted regular performance evaluations for team members, providing constructive feedback for improvement and growth opportunities.
Processing orders and transactions.
Work with data base software to manage and organize pre-cut kits for Paint Protection Film applications using a potter system.
Keep computer systems up to date.
Ordering and keeping our products stocked.
Collaborated with team members to ensure smooth workflow and successful project completion.