Jesse Dawson
Denver,CO
Summary
I am a highly inquisitive, upbeat, hard worker who strives to do the right thing. I excel at working cross-functionally and in an ever changing environment. I love to be at the front end of pilot programs and technology.
Overview
10
10
years of professional experience
Work History
On-Site Service Specialist
Grainger
Denver, CO
12.2022 - Current
- Demonstrated expertise in troubleshooting and resolving issues with Grainger Inventory management machines
- Replaced faulty parts, such as motors, coils, gears, wire harnesses, senset boards, etc to ensure proper functioning of machines
- Manage my calendar by scheduling appointments based on priority levels and availability
- Collaborated with cross-functional teams to support project management from planning to execution phase
- Effectively use computer programs such as Excel, Outlook and Teams.
Operations Manager
Forest Cleaning
Aurora, CO
08.2021 - 12.2022
- Utilized specialized equipment and techniques to clean windows of various sizes and heights
- Manage 6-10 employees to do above work
- Oversaw the maintenance and repair of a fleet of 2-4 vehicles, ensuring optimal performance and minimizing downtime
- Track each teams financial goal of $1200 per day
- Manage communication (Email, Text and Phone) with new and repeat clients
- Achieved an average customer satisfaction rating of 4.9/5 stars on Angie's list and Google Reviews through exceptional service.
Branch Manager/Precious Metal Specialist
GOLD RUSH
Aurora, CO
08.2019 - 08.2021
- Negotiated fair prices for sold items based on market value and condition
- Maintained accurate records of all transactions, ensuring compliance with Aurora Police Department
- Provided excellent customer service by addressing questions and concerns in a professional manner
- Collaborated with law enforcement agencies to identify stolen goods and report suspicious activity
- Maintained a clean and organized store environment
- Developed strong relationships with repeat customers through personalized service
- Participated in industry workshops to stay informed about the current precious metal market.
Store Manager
AutoZone
Aurora, CO
04.2018 - 08.2019
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets of $10,000 daily, on a consistent basis.
- Managed a team of 10-15 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
Logistics Manager/ Assistant Store Manager
Harbor Freight Tools USA, Inc.
Aurora, CO
03.2015 - 04.2018
- Process and train new hires to meet required company goals of speed, safety and efficiency
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations.
- Oversaw the safe and timely unloading of 52' trucks.
- Conducted regular performance evaluations for staff members, providing constructive feedback, and identifying areas for improvement.
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability with a daily store goal of $15k-23k
Education
Work Provided Program in Business and Personal Acumen -
Grainger
09.2024
No Degree in Psychology -
MSU Denver
Denver, CO09.2017
High School Diploma -
Overland High School
Aurora, CO01.2011
Skills
- Strategic Planning
- Microsoft Office and Teams
- Organizational skills
- Time management
- Project Management
- Data Management
- Salesforce
Achievements And Certifications.
Certified by The Gemological Institute of America (GIA) to grade diamonds
OSHA Boom Lift Certification
Grainger PDP Program Graduate
Grainger "How we work" Nominee
MSHA Certification
Timeline
On-Site Service Specialist
Grainger
12.2022 - Current
Operations Manager
Forest Cleaning
08.2021 - 12.2022
Branch Manager/Precious Metal Specialist
GOLD RUSH
08.2019 - 08.2021
Store Manager
AutoZone
04.2018 - 08.2019
Logistics Manager/ Assistant Store Manager
Harbor Freight Tools USA, Inc.
03.2015 - 04.2018
Work Provided Program in Business and Personal Acumen -
Grainger
No Degree in Psychology -
MSU Denver
High School Diploma -
Overland High School