Jesse Eddings
Market Manager
Dayton,OH
Summary
Experienced Market Manager with over 7 years of experience in The Baking industry. Excellent reputation for resolving problems, team building, and improving customer satisfaction.
Overview
8
8
years of post-secondary education
10
10
years of professional experience
Work History
Area Operations Manager
Klosterman Baking Company
Toledo, OH
12.2016 - Current
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Generated over $8 Million in product sales and distribution.
- Executed optimal sales strategies to achieve commercial goals for Toledo market.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Directed work of 15 sales professional in Toledo Market.
- Restructured Distribution Facility over a 3 year time period.
- Suggested corrective services to handle customer complaints.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Diminished cost of business operation by 26% while boosting sales by 18%.
- Promoted positive customer experience through day-to-day supervision and management of a product distribution facility.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised 15 employees on all shifts, overseeing efficiency of inventory, customer service and professionalism.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Maintained cleanliness and organization of all workspaces, working closely with employees to systemize tasks.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with Route Sales Representatives and customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets and accounts.
- Oversaw and improved product and service deliveries worth over $8 million per year through efficient coordination of daily operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Route Sales Representative
Prairie Farms Dairy
Huber Heights, OH
01.2011 - 12.2016
- Displayed products properly at customer sites and according to company specifications and policies.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained positive relationships with customers.
- Drove more than 200 miles per day to serve as many as 50 customers per month across Cincinnati and Northern Kentucky.
- Sold 25% more product than coworkers by understanding customer desires and promoting appealing options for items already being used.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Education
N/A - Computer Management Information Systems
Liberty University
Lynchburg, VA 04.2007 - 04.2009
Certificate Of Completion - Culinary Arts
Miami Valley Career Technology Center
Clayton, OH 08.1998 - 05.2000
Diploma - General
Bethel High School
Tipp City, OH 08.1996 - 05.2000
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Ability to supervise
Performance tracking proficiency
Budget knowledge
Employee scheduling
Effective leader
Recruitment
Staff training/development
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Area Operations Manager
Klosterman Baking Company
12.2016 - Current
Route Sales Representative
Prairie Farms Dairy
01.2011 - 12.2016
N/A - Computer Management Information Systems
Liberty University
04.2007 - 04.2009
Certificate Of Completion - Culinary Arts
Miami Valley Career Technology Center
08.1998 - 05.2000
Diploma - General
Bethel High School
08.1996 - 05.2000