Jesse Frantz
Burlington,NC
Summary
Dedicated Field Technician with over 4 years of experience in repairing point-of-sale equipment. Committed to ensuring the seamless operation of POS systems for clients by providing efficient troubleshooting, maintenance, and technical support. Skilled in diagnosing hardware and software issues and delivering prompt solutions to minimize downtime. Aiming to leverage my expertise to contribute to a dynamic team and drive exceptional customer satisfaction in a new role.
Overview
5
5
years of professional experience
Work History
Field Technician
NCR Corporation
11.2019 - Current
- Repaired and maintained point-of-sale (POS) equipment for clients, ensuring minimal downtime and optimal functionality
- Diagnosed hardware and software issues with precision, resolving technical problems efficiently
- Conducted troubleshooting and root cause analysis to identify issues and implement effective solutions
- Performed equipment installations and upgrades, ensuring seamless integration with clients' systems
- Managed inventory of replacement parts and equipment, optimizing stock levels to meet service demands
- Collaborated with cross-functional teams to improve service efficiency and customer satisfaction
- Maintained accurate service records, documenting all repairs, upgrades, and maintenance activities.
Customer Experience Manager (PT)
Michaels Companies
07.2021 - 10.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Charter Global
10.2018 - 11.2019
Education
High School Diploma -
Southeast Guilford High School, Weaver Education Center
Greensboro, NCSkills
- Hardware Troubleshooting
- Equipment Repair
- Technical Support
- Customer Service
- Inventory Management
- Communication Skills
- Problem Solving
- Team Collaboration
Timeline
Customer Experience Manager (PT)
Michaels Companies
07.2021 - 10.2021
Field Technician
NCR Corporation
11.2019 - Current
Charter Global
10.2018 - 11.2019
High School Diploma -
Southeast Guilford High School, Weaver Education Center
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