Jesse Grace
Spring,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SimpleReach
Houston, TX
10.2020 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Icreative Network
Houston, TX
09.2018 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Sears Call Center
Houston, TX
02.2017 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Science - Business Administration
Wiley College
Marshall, TX05-2015
Skills
- Data Entry
- Consultative Sales
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Call Management
- Data Collection
- Report Generation
- Paperwork Processing
- Complaint resolution
- Researching
- Appointment Scheduling
- De-Escalation Techniques
- Customer Education
Timeline
Customer Service Representative
SimpleReach
10.2020 - 07.2023
Customer Service Representative
Icreative Network
09.2018 - 07.2020
Sales Associate
Sears Call Center
02.2017 - 06.2018
Bachelor of Science - Business Administration
Wiley College