Jesse Hernandez
Lewisville,TX
Summary
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Team Lead
Goodwill
Lewisville, TX
01.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
Associate
Goodwill Dallas Industries
Flower Mound, TX
12.2023 - Current
- Arranged and stocked new merchandise following placement directions.
- Answered customer questions and provided store information.
- Promoted sales initiatives to support company brand.
Asset Clerk
ERI
Flowermound, TX
08.2021 - 10.2022
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Recruited, trained and supervised IT department staff.
- Maintained knowledge of advances in information technology systems and applications.
- Interviewed and trained incoming data entry employees, assuring successful transitioning of trainees.
- Managed backup, user account and helpdesk systems.
- Created centralized management capability by integrating warehouse management software applications.
Line Worker
Menasha Packaging Company
Lewisville, TX
03.2021 - 07.2021
- Used established assembly instructions to complete jobs.
- Built and packaged products to comply with multiple work orders and deadlines.
Bakery Clerk
Tom Thumb
Lewisville, TX
06.2020 - 12.2020
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cashier
Ace Hardware
Lewisville, TX
07.2019 - 06.2020
- Helped customers find specific products, answering questions and offering advice.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Sales Associate
Ace Hardware
Lewisville, TX
07.2019 - 01.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2020
Skills
- Product loading
- Blueprint reading
- Packaging
- Line clearance
- Critical thinking
- Computer skills
- Communication
- People skills
- Microsoft Office
- Work ethic
- Leadership
- Friendly, positive attitude
Timeline
Associate
Goodwill Dallas Industries
12.2023 - Current
Team Lead
Goodwill
01.2023 - Current
Asset Clerk
ERI
08.2021 - 10.2022
Line Worker
Menasha Packaging Company
03.2021 - 07.2021
Bakery Clerk
Tom Thumb
06.2020 - 12.2020
Cashier
Ace Hardware
07.2019 - 06.2020
Sales Associate
Ace Hardware
07.2019 - 01.2020
High School Diploma -
Lewisville High School