Sara Pena
Rio Rancho,NM
Summary
I am passionate about being the best person I can be in all aspects of life. I dominate all things music and dance. I love to work and the satisfactory feeling of having the experience where people leave with a smile and a good memory of our time. I'm a very quick learner and have an eidetic memory which makes retaining information easier.
Overview
12
12
years of professional experience
Work History
AOV Ambassador & Shift Lead
Insomnia Cookies
Albuquerque, NM
03.2024 - Current
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Assisted in the development of short-term goals for each shift.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Ensured proper stock levels were maintained throughout the shift.
- Adhered to all health and safety guidelines while managing the shift.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed daily cash intake by counting out registers and tabulating profits.
Baker & AOV Ambassador
Insomnia Cookies
Albuquerque, NM
08.2023 - 03.2024
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Inspected finished products before packaging them up for sale.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Attended training sessions related to food safety procedures and techniques.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
Crew Member
Sonic Drive-in
Rio Rancho, NM
07.2021 - 01.2022
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Restocked supplies, removed trash and cleaned areas.
- Totaled bills, accepted payments and returned change.
- Maintained order of customer and crew member work areas.
- Verified orders and bagged items for easy transport.
Packing, Shipping, and Receiving Assembler
Chile Monster
Albuquerque, NM
11.2020 - 01.2021
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Maintained detailed production log identifying materials used, wastage and rejects.
- Input weights, charges, discrepancies and other data in Google Sheets and Shipstation.
- Tagged and stored product inventory in correct areas and locations.
- Obtained required documentation to move cargo onward.
- Operated semi-automated printing, bindery or cutting machines for labeling and stickers.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Organized storage areas to maximize movement efficiency and minimize labor.
Receptionist
Your Place Or Mine Mobile Salon
Rio Rancho, NM
04.2017 - 08.2019
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained daily calendars, set appointments with clients and planned daily office events as well as scheduled and confirmed appointments.
- Entered data in planners and money books to keep records of money, appointments and clienteles information.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Offered refreshments for those waiting
Receptionist
Attractions Hair Studio
Rio Rancho, NM
12.2015 - 04.2017
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained daily calendars, set appointments with clients and planned daily office events as well as scheduled and confirmed appointments.
- Entered data in planners and money books to keep records of money, appointments and clienteles information.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Responded to customer concerns and issues by asking what I could do to help or come up with a solution.
Sales Associate
Watkins Incorporated
Albuquerque, NM
09.2012 - 09.2015
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Prepared cash deposits up to $65.00 with zero discrepancies.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Helped average of 25 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Sold over $200 worth of products in one state fair weekend.
Education
Rio Rancho High School
Rio Rancho, NM05.2023
Skills
- Safety protocol
- Inventory tracking
- Strategic planner
- Defect tracking
- Training and development
- Product loading
- Package preparation
- Data evaluation
- Mechanical troubleshooting
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Business operations understanding
- Service-oriented mindset
- Technologically savvy
- Professional and polished presentation
- Multitasking and prioritization
- PC proficient
- Data entry
- Merchandising knowledge
- Retail loss prevention
- Relationship selling
- Cash handling accuracy
- Dispute mediation
- Sales development
- Team player mentality
- Customer- and service-oriented
- Reliable and punctual
- Product Sales
- Excellent communication skills
- Cutting and slicing techniques
- Food preparation
Timeline
AOV Ambassador & Shift Lead
Insomnia Cookies
03.2024 - Current
Baker & AOV Ambassador
Insomnia Cookies
08.2023 - 03.2024
Crew Member
Sonic Drive-in
07.2021 - 01.2022
Packing, Shipping, and Receiving Assembler
Chile Monster
11.2020 - 01.2021
Receptionist
Your Place Or Mine Mobile Salon
04.2017 - 08.2019
Receptionist
Attractions Hair Studio
12.2015 - 04.2017
Sales Associate
Watkins Incorporated
09.2012 - 09.2015
Rio Rancho High School