Summary
Overview
Work History
Education
Skills
Timeline
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Sara Pena

Rio Rancho,NM

Summary

I am passionate about being the best person I can be in all aspects of life. I dominate all things music and dance. I love to work and the satisfactory feeling of having the experience where people leave with a smile and a good memory of our time. I'm a very quick learner and have an eidetic memory which makes retaining information easier.

Overview

12
12
years of professional experience

Work History

AOV Ambassador & Shift Lead

Insomnia Cookies
Albuquerque, NM
03.2024 - Current
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured compliance with all safety regulations during shifts.
  • Assisted in the development of short-term goals for each shift.
  • Organized workflow by studying production schedules and estimating worker hour requirements.
  • Ensured proper stock levels were maintained throughout the shift.
  • Adhered to all health and safety guidelines while managing the shift.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Managed daily cash intake by counting out registers and tabulating profits.

Baker & AOV Ambassador

Insomnia Cookies
Albuquerque, NM
08.2023 - 03.2024
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Inspected finished products before packaging them up for sale.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Attended training sessions related to food safety procedures and techniques.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Stocked shelves with freshly baked goods throughout the day as needed.

Crew Member

Sonic Drive-in
Rio Rancho, NM
07.2021 - 01.2022
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Restocked supplies, removed trash and cleaned areas.
  • Totaled bills, accepted payments and returned change.
  • Maintained order of customer and crew member work areas.
  • Verified orders and bagged items for easy transport.

Packing, Shipping, and Receiving Assembler

Chile Monster
Albuquerque, NM
11.2020 - 01.2021
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Maintained detailed production log identifying materials used, wastage and rejects.
  • Input weights, charges, discrepancies and other data in Google Sheets and Shipstation.
  • Tagged and stored product inventory in correct areas and locations.
  • Obtained required documentation to move cargo onward.
  • Operated semi-automated printing, bindery or cutting machines for labeling and stickers.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Organized storage areas to maximize movement efficiency and minimize labor.

Receptionist

Your Place Or Mine Mobile Salon
Rio Rancho, NM
04.2017 - 08.2019
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained daily calendars, set appointments with clients and planned daily office events as well as scheduled and confirmed appointments.
  • Entered data in planners and money books to keep records of money, appointments and clienteles information.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Offered refreshments for those waiting

Receptionist

Attractions Hair Studio
Rio Rancho, NM
12.2015 - 04.2017
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained daily calendars, set appointments with clients and planned daily office events as well as scheduled and confirmed appointments.
  • Entered data in planners and money books to keep records of money, appointments and clienteles information.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Responded to customer concerns and issues by asking what I could do to help or come up with a solution.

Sales Associate

Watkins Incorporated
Albuquerque, NM
09.2012 - 09.2015
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Prepared cash deposits up to $65.00 with zero discrepancies.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Helped average of 25 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Sold over $200 worth of products in one state fair weekend.

Education

Rio Rancho High School
Rio Rancho, NM
05.2023

Skills

  • Safety protocol
  • Inventory tracking
  • Strategic planner
  • Defect tracking
  • Training and development
  • Product loading
  • Package preparation
  • Data evaluation
  • Mechanical troubleshooting
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Service-oriented mindset
  • Technologically savvy
  • Professional and polished presentation
  • Multitasking and prioritization
  • PC proficient
  • Data entry
  • Merchandising knowledge
  • Retail loss prevention
  • Relationship selling
  • Cash handling accuracy
  • Dispute mediation
  • Sales development
  • Team player mentality
  • Customer- and service-oriented
  • Reliable and punctual
  • Product Sales
  • Excellent communication skills
  • Cutting and slicing techniques
  • Food preparation

Timeline

AOV Ambassador & Shift Lead

Insomnia Cookies
03.2024 - Current

Baker & AOV Ambassador

Insomnia Cookies
08.2023 - 03.2024

Crew Member

Sonic Drive-in
07.2021 - 01.2022

Packing, Shipping, and Receiving Assembler

Chile Monster
11.2020 - 01.2021

Receptionist

Your Place Or Mine Mobile Salon
04.2017 - 08.2019

Receptionist

Attractions Hair Studio
12.2015 - 04.2017

Sales Associate

Watkins Incorporated
09.2012 - 09.2015

Rio Rancho High School
Sara Pena