Jesse Hernandez
Houston,TX
Summary
Innovative Information Technology Engineer known for high productivity and efficient task completion. Specialize in network architecture, cybersecurity measures, and cloud solutions management. Excel at complex problem-solving, effective communication, and teamwork, ensuring successful project outcomes. Possess ability to adapt quickly to new technologies and methodologies, contributing significantly to team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Engineer
Key Capture Energy
Houston, Texas
10.2024 - 09.2025
- Managed Microsoft Azure AD, Intune, and Office 365 environments for over 100 users, ensuring secure access.
- Improved compliance and reduced manual setup time by managing endpoint deployment through Intune.
- Delivered tier 2/3 support for infrastructure, networking, and enterprise applications, cutting ticket resolution time by 25%.
- Collaborated with cross-functional teams to implement system upgrades and enhance security measures.
Information Technology Help Desk Technician
Nabors Industries
Houston, Texas
07.2022 - 10.2024
- Delivered technical support 40-60 hours weekly by logging tickets and resolving reported issues.
- Created knowledge base articles to ensure timely solutions for customer inquiries.
- Developed and maintained a comprehensive knowledge base on software applications and engineering practices.
- Escalated nationwide rig and office issues, including network outages and power failures, for prompt resolution.
- Participated in on-call rotations, providing continuous support during weekends and nights to meet staffing needs.
Information Technology Deployment Technician
F2OnSite
Houston, Texas
06.2021 - 07.2022
- Executed routine and complex troubleshooting for desktops, laptops, and printers in end-user environments.
- Managed change requests through efficient deployment of new PC equipment and desk-side support.
- Configured 15 to 20 machines daily using custom IT imaging solutions.
- Conducted on-site support at various Houston locations, including Houston Methodist and St. Luke's Hospitals.
Education
Bachelor of Science - Computer Engineering
Texas Southern University
Houston, TX05-2020
Skills
- Microsoft Azure AD
- Endpoint deployment
- Network troubleshooting
- System upgrades
- Tier 2/3 support
- Intune configuration
Certification
- Microsoft Azure Fundamentals (AZ-900) - In Progress, Expected October 2025
Timeline
Information Technology Engineer
Key Capture Energy
10.2024 - 09.2025
Information Technology Help Desk Technician
Nabors Industries
07.2022 - 10.2024
Information Technology Deployment Technician
F2OnSite
06.2021 - 07.2022
Bachelor of Science - Computer Engineering
Texas Southern University
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