Jesse Hirshon
Westbury,NY
Summary
Strong focus on delivering exceptional consumer experiences, prioritize providing the best service possible. Background in retail, restaurant, and management has developed outstanding customer service and interpersonal skills, honing the ability to consistently exceed expectations. A collaborative team player who leads by example, always bringing unwavering dedication, meticulous attention to detail, and a commitment to maintaining high standards in all tasks at hand. Possess a natural aptitude for quickly acquiring new skills and enhancing existing ones. Passion is at the core, fueling a strong desire to continuously grow and improve.
Overview
9
9
years of professional experience
Work History
Host/Busser
Seasons 52
01.2024 - Current
- Represent brand + values to guests, manage reservations, coordinate seating, oversee dining room + ensure seamless service, manage takeout orders, maintain restrooms, clean menus, efficiently bus/clean tables, assist with many tasks when presented including food + drink running, cleaning glassware + utensils, creating silverware roll-ups etc.
Local Store Marketer
Texas Roadhouse
05.2022 - 11.2023
- Manage + build relations, deliver food to local businesses representing brand + specific store, coordinate events, table visits increase sales and guest count, maintaining weekly reports with ROI tracker, weekly meetings with region to discuss new strategies current events etc., weekly meetings with MP to discuss stores needs/abilities, develop social media presence, create enter-to-win contests and other ways to increase customer database, ordering seasonal decorations/installing them, coordinate catering on holidays with partnerships from local businesses, ensuring stock quantity for various materials and quality of all items during food runs, help coordinating/setting up/running outside events, in-depth learning of restaurants food preparations safety and allergy information
Server
Texas Roadhouse
03.2022 - 11.2023
- Great guest service, ensure accurate food/beverage orders, upselling, food/drink running and bussing, side work preparing and keeping various drinks/food items stocked and fresh, maintain clean environment and help with additional tasks as needed, front and back checking
Host
Applebees
08.2021 - 11.2021
- Promptly seat guests, clean menus handrails and windows, bus and clean tables, assist with food and drink running, car-side togo order taking and packaging, clean/restock restrooms, occasionally deliver food orders, complete any other tasks requested
Associate/Assistant Manager
Laconia Music Center
06.2016 - 08.2021
- Customer service, phone calls, maintain nearly 12,000 up-to-date contracts, conflict resolution + negotiation, size students for string instrument rentals/purchases, assist in all rentals/purchases of all musical products/instruments, maintain clean environment, clean + fix problems with instruments, manage quality control in instrument processing and renting, help clients with private lessons, shipping and managing inventory, organizing products, instruments and library, check repair inventory + confirm phone calls and coordinate timeframes with tech, clean/restock restroom
Education
Music Performance And Music Education
Crane School of Music
Potsdam, NYSkills
- Relationship management
- POS software
- Hospitality and accommodation
- Dining room management
- Sales strategies
- Safe food handling
- Food sales and promotion
- Liquor, wine, and food service
- Wine pairings
- Telephone reception
Accomplishments
Music Achievements
December 2024: Juilliard Voice Recital
May 2024 – Present: Northwinds Symphonic Band
May 2023 – Present: Foehrer Musik Fruende
Feb 2023: Carnegie Hall Performance with World Performance Series
Apr 2019: All Eastern Festival Conference Orchestra
Grade 12
Dec 2018: NYSSMA All State Conference 2018
Grade 12
Apr 2018: LIU Festival Band
Grade 11
Nov 2017 – Dec 2017 NYSSMA All State Conference 2017
Grade 11
Sep 2017 – Jun 2018 Metropolitan Youth Orchestra
Grade 11
Jan 2013 – Jan 2019 Nassau All County Performing Ensembles
Grade 7, 8, 9, 10, 11
Extra-Curricular Activities
2007 - 2019: Boy Scouts of America
2010-2011: Chess Club
2010: Baseball
2012-2015: Cross Country
2013-2014: Wrestling
Music Achievements
- Juilliard Voice Recital, 12/01/24
- Northwinds Symphonic Band, 05/01/24, Present
- Foehrer Musik Fruende, 05/01/23, Present
- Carnegie Hall Performance with World Performance Series, 02/01/23
- All Eastern Festival Conference Orchestra, 04/01/19
- NYSSMA All State Conference 2018, 12/01/18
- LIU Festival Band, 04/01/18
- NYSSMA All State Conference 2017, 12/01/17
- Metropolitan Youth Orchestra, 09/01/17, 06/01/18
- Nassau All County Performing Ensembles, 01/01/13, 01/01/19
- Nassau Suffolk Performing Arts, 09/01/10, 05/01/19
Timeline
Host/Busser
Seasons 52
01.2024 - Current
Local Store Marketer
Texas Roadhouse
05.2022 - 11.2023
Server
Texas Roadhouse
03.2022 - 11.2023
Host
Applebees
08.2021 - 11.2021
Associate/Assistant Manager
Laconia Music Center
06.2016 - 08.2021
Music Performance And Music Education
Crane School of Music