Jesse Infante
Ithaca
Summary
Motivated insurance professional with experience in both the corporate and entrepreneurial sides of the industry. At Globe Life Insurance, I recruited, trained, and supported over 500 agents, generating $100,000+ in production while ensuring compliance and accurate recordkeeping. As the founder of Royal Window Cleaning, I built and sold a successful residential and commercial service company, gaining firsthand experience in customer service, contract management, and dispute resolution. Recognized for being highly adaptable, detail-oriented, and skilled in communication, I am now seeking to leverage my background in insurance, operations, and client support into a career as an Insurance Claims Adjuster.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Recruiter
Globe Life And Accident Insurance Company
04.2024 - 06.2025
- Recruited, trained, and supported over 500 licensed insurance agents, ensuring compliance with state and company regulations.
- Investigated candidate qualifications, verified licensing requirements, and assessed suitability for insurance production roles.
- Developed and maintained accurate records using CRM systems, ensuring all data, contracts, and agent activity were properly documented.
- Served as the primary point of contact for agents, resolving questions, policy concerns, and compliance issues in a timely manner.
- Collaborated with management to address escalated agent or client matters, ensuring fair and efficient resolutions.
- Recognized as the youngest hire in company history and earned multiple raises within the first few months due to performance and attention to detail.
- Generated over $100,000 in production while maintaining high standards of accuracy and customer service.
CEO
Royal Window Cleaning
03.2020 - 11.2023
- Founded, scaled, and successfully sold a residential and commercial window cleaning business.
- Oversaw daily operations including scheduling, contract management, billing, and customer service.
- Investigated and resolved customer complaints and service disputes, ensuring fair outcomes and long-term client satisfaction.
- Managed commercial service agreements, documented project details, and maintained accurate financial and operational records.
- Hired, trained, and supervised employees, maintaining accountability and ensuring compliance with safety standards.
- Built strong client relationships by clearly communicating expectations, policies, and resolutions.
- Developed problem-solving skills while balancing multiple claims-like scenarios (service disputes, damage claims, and contract obligations).
Education
Cortland Christain School
Cortland New YorkSkills
- Claims Investigation & Documentation
- Conflict Resolution & Negotiation
- Insurance Policy Knowledge
- Regulatory Compliance & Accuracy
- CRM & Data Management
- Analytical Problem-Solving
- Client Communication & Support
- Time Management & Organization
Certification
- Licensed Life & Health Insurance Agent
Timeline
Insurance Recruiter
Globe Life And Accident Insurance Company
04.2024 - 06.2025
CEO
Royal Window Cleaning
03.2020 - 11.2023
Cortland Christain School
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