Serra Shawky

• Facilitating the buying and selling of properties for clients, providing expert guidance throughout the entire real estate process, including property valuation, market analysis, and listing preparation, actively searching for suitable properties for buyers and conducting showings, negotiation, and contract management, developing effective marketing strategies for sellers, including listing promotion and property staging, coordinating inspections, appraisals, and addressing any concerns or questions clients had.

• Delivered exceptional customer service by promptly addressing guest inquiries and ensuring a positive dining experience.

• Matched clients with suitable residential properties by assessing needs, budgets, and location preferences across the Houston market.
• Conducted thorough reviews of property features, lease terms, and maintenance conditions to ensure compliance with client expectations and housing standards.
• Prepared and verified documentation including lease agreements, referral invoices, and property records with precision and accuracy.
• Negotiated rental rates, move-in specials, and client incentives while maintaining compliance with fair housing and contractual guidelines.

• Prepare and manage documentation including contracts, invoices, disclosures, and inspection reports.
• Collaborate with property managers, lenders, and inspectors to ensure smooth closing and compliance with all requirements.
• Maintain strong client relationships through clear communication, empathy, and professionalism during high-stress transactions.

• Prepare and manage documentation including contracts, invoices, disclosures, and inspection reports.
• Collaborate with property managers, lenders, and inspectors to ensure smooth closing and compliance with all requirements.
• Maintain strong client relationships through clear communication, empathy, and professionalism during high-stress transactions.

• Welcoming and seating guests, providing menu guidance and taking orders with precision, ensuring the prompt and accurate delivery of meals and drinks while maintaining a friendly and attentive demeanor, handling check settlements, keeping tables clean, and addressing customer needs.

• Welcoming and seating guests, providing menu guidance and taking orders with precision, ensuring the prompt and accurate delivery of meals and drinks while maintaining a friendly and attentive demeanor, handling check settlements, keeping tables clean, and addressing customer needs.

• Conduct detailed property evaluations and inspections to assess market value, structural condition, and neighborhood risk factors.
• Negotiate contracts and resolve client concerns with accuracy, fairness, and compliance with legal and financial standards.
• Prepare and manage documentation including contracts, invoices, disclosures, and inspection reports.
• Collaborate with property managers, lenders, and inspectors to ensure smooth closing and compliance with all requirements.

Handling Claims from Start to Finsih•
Communication with insured, contractors, EMS services•
Created detailed expense report to facilitate reimbursment for
business expenses incurred.
Closed 75+ Freeze and wind claims over 2 months for Farmers in MD
maintaining a 95% or better inspected to close ratio.

• Providing introductory information to new customers, ensuring that customers are satisfied with products or services, following up with clients or customers to check that they’re still satisfied with any purchases, letting customers or clients know about additional products or services, determining the quickest, most effective ways to answer a client’s or customer’s questions, escalating queries and concerns, recorded reservations, greeted and seated guests, accommodated and managed large parties, resolved customer issues.