Jesse James
Riverton
Summary
Dynamic professional with extensive experience in operations management and customer relations. Skilled in training teams and implementing strategies that enhance productivity and service quality. Committed to driving organizational success through effective employee engagement and operational improvements.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
FedEx:Ground
Riverton, WY
01.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained new team members on operational procedures and equipment usage.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Collaborated with management to develop strategies for workload balancing and resource allocation.
Swing Driver
FedEx Express
Cody, WY
10.2020 - 12.2024
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed route planning to optimize delivery efficiency and reduce delays.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new drivers on operational procedures, safety protocols, and navigation tools.
Apprentice Electrician
Electric Alley
Cody, WY
09.2018 - 09.2020
- Installed and repaired electrical systems, ensuring compliance with safety standards.
- Assisted senior electricians in troubleshooting and diagnosing electrical issues.
- Conducted routine inspections of electrical systems for efficiency and reliability.
Delivery Driver
Flowers Baking Company
Fort Wayne, IN
01.2013 - 08.2018
- Delivered baked goods to customers efficiently, ensuring timely and accurate service.
- Trained new drivers on company protocols, safety standards, and efficient delivery practices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Avionic Survivabilty Repairer
Army National Guard
Williamstown, WV
06.2006 - 11.2010
- Conducted maintenance and repair on military vehicles and equipment to ensure operational readiness.
- Diagnosed mechanical issues using specialized tools and systems for effective troubleshooting.
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
Education
Chemical Technician - Chemical Engineering
Washington County Career Center
Marrietta, OH04-2013
High School Diploma -
Parkersburg South High School
Parkersburg, WV05-2007
Skills
- Operations management
- Task delegation
- Staff supervision
- Employee development
- Customer relations
- Management
- Employee engagement
- Multitasking and organization
- Team leadership
Timeline
Operations Supervisor
FedEx:Ground
01.2025 - Current
Swing Driver
FedEx Express
10.2020 - 12.2024
Apprentice Electrician
Electric Alley
09.2018 - 09.2020
Delivery Driver
Flowers Baking Company
01.2013 - 08.2018
Avionic Survivabilty Repairer
Army National Guard
06.2006 - 11.2010
Chemical Technician - Chemical Engineering
Washington County Career Center
High School Diploma -
Parkersburg South High School