Jesse Kelly
Chandler,AZ
Summary
Dynamic Technical Consultant with a proven track record at Reveal Data, excelling in project management and technical guidance. Adept at enhancing system performance through critical thinking and problem resolution, while fostering collaboration across teams to deliver projects on time and within budget. Committed to elevating customer satisfaction through effective support and training.
Overview
18
18
years of professional experience
Work History
Technical Consultant
Reveal Data
07.2023 - 07.2025
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
Technical Support Engineer
Ipro Tech
04.2017 - 10.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Inbound Sales Representative
GoDaddy
01.2010 - 07.2017
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Daytime Stocker
Kohl's
01.2008 - 01.2010
- Facilitated seamless inventory management through accurate data entry of newly received items into the system.
- Reduced stock shortages by performing thorough cycle counts and updating inventory records accordingly.
- Optimized merchandise displays with attention to detail, enhancing visual appeal for shoppers.
- Coordinated with department leads to stay informed of upcoming sales events and adjust stocking priorities accordingly.
Education
Bachelor of Arts - Film And Video Production
Collins College
Tempe09-2010
Skills
- Technical consulting
- Technical guidance
- Project management
- Skilled in Hardware and Software
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Technical Consultant
Reveal Data
07.2023 - 07.2025
Technical Support Engineer
Ipro Tech
04.2017 - 10.2022
Inbound Sales Representative
GoDaddy
01.2010 - 07.2017
Daytime Stocker
Kohl's
01.2008 - 01.2010
Bachelor of Arts - Film And Video Production
Collins College
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