Jesse Kiesow
Nashotah,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Parts Manager
Kayser Chrysler
08.2022 - Current
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Collaborated with service manager to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Advisor
Kayser Chrysler
03.2016 - 08.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Service Writer
National Tire And Battery
06.2013 - 03.2016
- Used provided computer system to enter customer information, create service records, order parts and develop cost estimations.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
Education
No Degree - Business Administration
Strayer University
Washington, DC01.2028
High School Diploma -
Watertown High School
Watertown, WI06.2009
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- POS systems operations
- Team Leadership
- Time Management
- Complex Problem-Solving
Timeline
Parts Manager
Kayser Chrysler
08.2022 - Current
Parts Advisor
Kayser Chrysler
03.2016 - 08.2022
Service Writer
National Tire And Battery
06.2013 - 03.2016
No Degree - Business Administration
Strayer University
High School Diploma -
Watertown High School
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