Jesse Kiesow
Nashotah,WI
Summary
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
12
12
years of professional experience
Work History
Parts Manager
Kayser Chrysler
08.2022 - Current
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Collaborated with service manager to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Achieved 70% higher growth than the top 10% of Chrysler dealerships in first year as Parts Manager. Despite service department challenges.
Parts Advisor
Kayser Chrysler
03.2016 - 08.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Service Writer
National Tire And Battery
06.2013 - 03.2016
- Used provided computer system to enter customer information, create service records, order parts and develop cost estimations.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
Education
No Degree - Business Administration
Strayer University
01.2028
High School Diploma -
Watertown High School
06.2009
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Staff training
- POS systems operations
- Team Leadership
- Time Management
- Complex Problem-Solving
Timeline
Parts Manager
Kayser Chrysler
08.2022 - Current
Parts Advisor
Kayser Chrysler
03.2016 - 08.2022
Service Writer
National Tire And Battery
06.2013 - 03.2016
High School Diploma -
Watertown High School
No Degree - Business Administration
Strayer University
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