Jesse Kinman
Seffner,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference
Overview
4
4
years of professional experience
Work History
Technical Support Technician
T-Mobile
Tampa, FL
04.2023 - Current
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity
- Provided technical support to customers over the phone and via email
- Provided technical support to users with computer problems or inquiries
- Provided technical support for local area networks, wide area networks and any network outages
Security Officer
Allied Universal Security Services
Brandon, FL
03.2022 - 05.2023
- Checked for safety hazards and took corrective action when necessary
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Responded to alarms and conducted investigations as required
Customer Service Representative
Walmart
Brandon, FL
05.2021 - 01.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, returns, and exchanges
- Prioritized and organized tasks to efficiently accomplish service goals
Education
High School Diploma -
Simmons Career Center
Plant City, FL05-2021
Skills
- Advanced troubleshooting
- System diagnostics
- Hardware diagnostics
- Desktop support
- Software diagnosis
- Technical support knowledge
Custom
Currently Enrolled in Coursera Google IT Support Professional Classes
Timeline
Technical Support Technician
T-Mobile
04.2023 - Current
Security Officer
Allied Universal Security Services
03.2022 - 05.2023
Customer Service Representative
Walmart
05.2021 - 01.2023
High School Diploma -
Simmons Career Center