Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Jesse Kinman

Seffner,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference

Overview

4
4
years of professional experience

Work History

Technical Support Technician

T-Mobile
Tampa, FL
04.2023 - Current
  • Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity
  • Provided technical support to customers over the phone and via email
  • Provided technical support to users with computer problems or inquiries
  • Provided technical support for local area networks, wide area networks and any network outages

Security Officer

Allied Universal Security Services
Brandon, FL
03.2022 - 05.2023
  • Checked for safety hazards and took corrective action when necessary
  • Monitored surveillance cameras and responded to suspicious activity
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
  • Responded to alarms and conducted investigations as required

Customer Service Representative

Walmart
Brandon, FL
05.2021 - 01.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, returns, and exchanges
  • Prioritized and organized tasks to efficiently accomplish service goals

Education

High School Diploma -

Simmons Career Center
Plant City, FL
05-2021

Skills

  • Advanced troubleshooting
  • System diagnostics
  • Hardware diagnostics
  • Desktop support
  • Software diagnosis
  • Technical support knowledge

Custom

Currently Enrolled in Coursera Google IT Support Professional Classes

Timeline

Technical Support Technician

T-Mobile
04.2023 - Current

Security Officer

Allied Universal Security Services
03.2022 - 05.2023

Customer Service Representative

Walmart
05.2021 - 01.2023

High School Diploma -

Simmons Career Center
Jesse Kinman