Jesse Kruckeberg
Troy,OH
Summary
Forward thinking, efficiency oriented, team player with 6 Years of experience in technical troubleshooting and communications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Familiar with Oracle based systems to manage labor, parts, and work flow. Efficient and able electronics professional with 6+ years in electronics, radio, sensor system, fiber optic, coax, and computers.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Field Service Engineer
Knox Machinery
11.2023 - Current
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Performed comprehensive repairs on various electrical systems, also hydraulics and pneumatic systems.
- Provided expert advice to clients regarding proper care, usage, maintenance schedules, warranties, replacement parts availability for their machines ensuring prolonged lifespan after servicing events.
- Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
- Diagnosed equipment issues by analyzing error messages and testing results.
Field Service Technician
Charter Communications, Spectrum
09.2022 - 06.2023
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Decreased unit maintenance costs by 15%
- Decreased maintenance cycle time by 25%
Tactical Remote Sensor Systems Chief
Department Of Defense
03.2019 - 03.2022
- Drafted conceptual and logical data models for high-level system planning tasks, optimizing each model to customers' needs and budgets.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Aerospace Engineering
Edison State Community College
Piqua, OH 08.2015 - 05.2017
Bachelor of Science - Aerospace Engineering
San Diego State University
San Diego, CA 08.2019 - 05.2021
Skills
- Hardware and Software Installation
- Device Calibration
- Quality Assurance Controls
- Calibrating Systems
- Heavy Lifting
- Telecommunications Equipment
- Power Tools
- Safety Standards
- Technical Analysis
- Technical Support
- Technical Writing
- Equipment Documentation
- Team Supervision
- Data Entry for Excel and Oracle Management systems
Accomplishments
- Collaborated with team of 8 in the creation of additive manufacturing in military unit to reduce costs, maintenance time, and unit readiness.
- Worked with civilian contractors and military officers in the development, deployment, and maintenance of communications equipment.
- Attended multiple leadership and ethics seminars
- Lead in the streamlining of maintenance cycles thus reducing costs, labor, and maintaining equipment readiness
- 5 years experience of data entry in Excel and Oracle programs
Timeline
Field Service Engineer
Knox Machinery
11.2023 - Current
Field Service Technician
Charter Communications, Spectrum
09.2022 - 06.2023
Bachelor of Science - Aerospace Engineering
San Diego State University
08.2019 - 05.2021
Tactical Remote Sensor Systems Chief
Department Of Defense
03.2019 - 03.2022
Associate of Science - Aerospace Engineering
Edison State Community College
08.2015 - 05.2017