Jesse Longstreth
Las Vegas,NV
Summary
Results-driven Client Relationship Manager experienced in team leadership and operational efficiency. Achieved strategic goals through effective staff training and development while enhancing customer satisfaction and driving top-quality experiences. Focused on cultivating strong partnerships, understanding client needs, and delivering personalized solutions.
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
Lessen Inc.
04.2024 - 04.2026
- Managed a high-value national client account, serving as the primary point of contact for facilities maintenance and exterior services across hundreds of retail locations.
- Built and maintained strong client relationships through proactive communication, issue resolution, and consistent delivery of service expectations.
- Coordinated vendors, internal teams, and stakeholders to ensure timely completion of maintenance, landscaping, and special projects.
- Analyzed work order performance and implemented process improvements that reduced aging work orders and improved client satisfaction.
- Led project planning and execution while managing budgets, timelines, and vendor performance.
- Prepared executive reports, tracked KPIs, and presented operational updates to client leadership.
- Utilized OfficeTrax, Tableau, Ariba, and iVueit.
Manager
Discount Tire Company
05.2014 - 03.2024
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Led and inspired employees to enhance productivity and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mediated staff conflicts by actively listening to concerns and facilitating resolutions.
- Controlled costs to keep business operating within budget increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established time frames.
Military Police Officer
US Army
08.2010 - 10.2016
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Identified potential threats during anti-terrorism measures and took appropriate actions to mitigate risks effectively.
- Manned base entry points to ensure 24/7 force protection by reviewing identifications, searching vehicles, and verifying deliveries to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Monitored gate activities, controlled traffic flow, and responded to emergencies to maintain safety on base.
Education
High School -
Centennial High School
Skills
- Customer Relationship Management
- Client management
- Client onboarding
- Customer Service
- Negotiation
- Complex Problem-Solving
- Strong critical thinking skills
- Time Management
- Team Leadership
- Staff training
- Effective communication
- Communication skills
Timeline
Client Relationship Manager
Lessen Inc.
04.2024 - 04.2026
Manager
Discount Tire Company
05.2014 - 03.2024
Military Police Officer
US Army
08.2010 - 10.2016
High School -
Centennial High School