JESSE LOVERA
LAWRENCEVILLE,Georgia
Summary
Excellent communicator and dependable team player with strong understanding of service industry. Adept at building relationships with clients, guests, and other interested parties while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Allstate
Suwanee, GA
05.2024 - 01.2025
- Built strong relationships with clients, leading to increased referrals and business growth
- Provided coverage option information to assist clients in protecting assets
- Strengthened client loyalty by conducting regular check-ins to assess changing needs or concerns that may affect coverage requirements
- Improved operational efficiency by identifying areas for improvement and implementing process enhancements to increase productivity
Copy and Print Supervisor
Office Depot Inc
Lawrenceville, GA
04.2023 - 05.2024
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits
- Completed complex customer orders accurately and within quoted time limit
- Incorporated selling skills and product and service knowledge to meet customer needs
- Assessed customer needs to deliver satisfactory experiences
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Front Desk Supervisor
Holiday Inn, Gas South Arena
Duluth, GA
08.2022 - 03.2023
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Collaborated with team members to handle guest requirements from check-in through check-out
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Created lasting relationships with guests that built loyalty and drove hotel revenue
Marketing and Communications Intern
French American Chamber Of Commerce
05.2022 - 12.2022
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts
- Developed campaigns to increase public awareness of company and engage customers
- Prepared social media posts and videos with eye for viral content strategies
- Coordinated directly with the director on ideas and planning for upcoming events
Education
Bachelor of Arts - French And International Business
Georgia State University
Atlanta, GA12.2022
High School Diploma -
Brookwood High School
Snellville, GA05.2019
Skills
- Adaptability and Dependability
- Communication
- Teamwork and Collaboration
- Verbal and written
- Customer Assistance
- Prioritizing Workflows
Certification
P&C License
Accomplishments
- Best Front Desk Agent of the July - September quarter
- Played crucial role in maintaining high scores (75% & above) for the Holiday Inn and Office Depot.
- Promoted from front desk agent to front desk supervisor within 4 months of hire due to exceptional job performance.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Licensed Insurance Producer
Allstate
05.2024 - 01.2025
Copy and Print Supervisor
Office Depot Inc
04.2023 - 05.2024
Front Desk Supervisor
Holiday Inn, Gas South Arena
08.2022 - 03.2023
Marketing and Communications Intern
French American Chamber Of Commerce
05.2022 - 12.2022
Bachelor of Arts - French And International Business
Georgia State University
High School Diploma -
Brookwood High School
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