Tariana Hendry
Tacoma,WA
Summary
Results-driven administrative professional skilled in managing client pipelines and delivering outstanding customer service. Successfully coordinates schedules and communications while maintaining confidentiality and efficiency in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Washington State
01.2022 - Current
- Consulted with clients to assess insurance needs, delivering tailored solutions that enhanced client satisfaction.
- Deliver exceptional customer service throughout the sales and onboarding process.
- Schedule appointments, conduct follow-up communications, and manage client pipelines.
- Maintained precise client records in CRM systems, ensuring data integrity and accessibility.
- Handled confidential client information with utmost discretion, fostering trust and compliance with regulations.
- Manage documentation and ensure compliance with industry requirements.
House Manager
Private Client
2022 - Current
- Coordinated schedules, transportation, appointments, and daily activities to ensure smooth daily operations.
- Managed multiple responsibilities, ensuring organization and efficiency in daily tasks.
- Maintain clear communication with parents regarding schedules and care needs.
- Adapted to changing circumstances, effectively solving problems to maintain workflow.
Independent Contractor
Instacart
2020 - Current
- Managed customer orders, ensuring on-time delivery to enhance client satisfaction.
- Communicated proactively on substitutions and updates to meet customer needs effectively.
- Demonstrated attention to detail, contributing to high levels of customer satisfaction.
- Executed tasks autonomously while managing competing priorities and schedules.
Owner & Operator
PNW Soap Co.
2018 - Current
- Create and schedule engaging marketing content across multiple social media platforms to increase brand visibility.
- Process orders and maintain organized business and financial records.
- Schedule events, vendor markets, and customer interactions.
- Provide timely customer support while maintaining a high level of professionalism.
- Manage daily operations for a handmade bath and body products business to enhance overall efficiency.
- Handle customer inquiries through email, social media, and direct communication.
- Coordinate inventory management, ordering, shipping, and vendor relationships to streamline supply chain operations.
Event Admin & Assistant Coordinator
Self-Employed/Contract
2018 - 2024
- Coordinated administrative and logistical aspects of community events, ensuring seamless execution from planning to completion.
- Managed calendars, vendor communications, contracts, registrations, invoices, budgets, and event documentation to maintain organized processes.
- Acted as primary point of contact for vendors, clients, and stakeholders, facilitating effective communication and collaboration.
- Maintain organized records and ensure compliance with deadlines and event requirements.
- Demonstrate exceptional organizational skills, attention to detail, and problem-solving abilities.
- Prioritize multiple projects while delivering professional customer service in a fast-paced environment.
Call Center Supervisor
Xerox, ACS
Federal Way, Washington
06.2009 - 07.2010
- Supervised and coached a team of customer service representatives in a high-volume call center.
- Resolved complex customer inquiries and escalated account issues while ensuring exceptional service.
- Monitored quality assurance standards and performance metrics to improve team productivity.
- Trained and mentored new employees on systems, procedures, and customer service best practices.
- Maintained accurate documentation and handled confidential customer information in compliance with company policies.
Education
Bachelors degree - business management
University of Phoenix
01-2017
Skills
- Event Coordination
- Administrative Support
- Customer relations
- Client management
- Report Preparation
- Confidential Information Handling
- Policy compliance
- Resource Allocation
- Database management
- Microsoft Office Suite
- Multi-Line Phone Systems
- Team Collaboration
- Time management
- Adaptability
Certification
Washington State Licensed Insurance Producer
Timeline
Licensed Insurance Producer
Washington State
01.2022 - Current
Call Center Supervisor
Xerox, ACS
06.2009 - 07.2010
House Manager
Private Client
2022 - Current
Independent Contractor
Instacart
2020 - Current
Owner & Operator
PNW Soap Co.
2018 - Current
Event Admin & Assistant Coordinator
Self-Employed/Contract
2018 - 2024
Bachelors degree - business management
University of Phoenix