DENISE MODGLIN
O'Fallon,MO
Summary
Adaptable and detail-oriented leader with core competencies in leadership, strategic planning and analytical thinking. Skilled at managing high-performing cross-functional teams to deliver results in fast-paced environments . Committed to driving continuous improvement and innovative problem-solving. Seeking to leverage these skills in new field.
Overview
23
23
years of professional experience
Work History
Licensed Insurance Producer
Shelter Insurance
11.2022 - Current
- Managed a client portfolio with a value of $450K, growing base by 76% first year through strategic cross-selling initiatives and personalized insurance plans tailored to individual client needs.
- Implemented a comprehensive review process for existing coverages identifying gaps and upselling additional policies to 28% of clients resulting in $100K in additional premium.
- Recognized as Life Campaign Leader for two years running.
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
Regional Director of Retail Operations
MNG 2005, Inc.
04.2021 - 11.2022
- Grew regional revenue by 12% developing and executing strategic business plans for 54 retail stores, generating $48M revenue across 5 markets.
- Implemented best practices and cost-saving strategies, reducing labor costs by 22% while maintaining service quality.
- Managed the strategic company expansion into NYC, opening 8 stores in 8 months and strengthening community relations.
- Deployed new POS systems, improving inventory management and operational workflow.
General Manager
Beyond Hello Cannabis Dispensary
11.2020 - 04.2021
- Opened and operated the company flagship store generating over $8M in revenue in the first 5 months exceeding budget by 30%.
- Recruited and trained over 50 team members for store opening in less than 3 weeks.
- Directed social media and promotional marketing, including onsite vendor events, product launches and customer appreciation days.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Vice President of Casino Operations
Pinnacle Entertainment Inc.
04.2017 - 05.2020
- Achieved highest EBITDA and market leadership in both gaming and non-gaming revenue streams, exceeding goal by 10% driving $95M bottom-line growth.
- Surpassed annual revenue goals and company satisfaction metrics in guest service and employee engagement through strategic planning, and cultivating strong relationships with VIP players and team members.
- Directed a team of 6 managers and over 600 casino staff, fostering operational excellence, collaboration and accountability ensuring compliance in a regulated environment, producing clean audits.
- Worked closely with finance team analyzing market trends, game performance and customer preferences to develop targeted retention strategies, resulting in sustained revenue growth and customer loyalty.
- Negotiated contracts with key vendors and championed the integration of new technology platforms, including gaming systems and payment solutions to elevate guest experience.
Regional Director of Poker Operations
Pinnacle Entertainment Inc.
04.2014 - 12.2017
- Led strategic overhaul of poker operations, propelling Ameristar poker room from last to first in market share, with revenue surge from $1.7M to $3.9M in 3 months.
- Directed financial management and profitability strategies across 12 markets, implementing data-driven decisions reducing player reinvestment by 20% while increasing revenue by 35%.
- Orchestrated comprehensive poker room systems upgrades across the company, maintaining regulatory compliance with state regulations and enhancing operational efficiency and guest satisfaction.
- Engineered and executed strategic poker promotions and tournaments, including the Heartland Poker Tour, significantly boosting player engagement and surpassing revenue goals in all 12 markets.
Poker Room Manager
Caesars Entertainment
12.2011 - 04.2014
- Negotiated, planned and executed a large-scale poker tournament 'The World Series of Poker' generating over $1M in poker revenue from external market players.
- Daily oversight of poker room operations which included hiring, training, budget management, regulatory compliance, and team member engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Senior Marketing Manager
Caesars Entertainment
12.2001 - 12.2011
- Developed, implemented, and analyzed strategies for casino marketing programs for 10 years driving revenues, brand awareness and customer loyalty.
- Owned full execution of all property retail promotions, VIP events and large-scale entertainment from concept to post-analysis sharing results with key stakeholders for budgeting and calendar planning.
- Supported national marketing programs which included the coordination and implementation of a new player loyalty rewards
- Led a 7-member team, including 2 graphic artists, to create impactful promotional and collateral materials with in-house studio capabilities.
- Facilitated player focus groups to design marketing strategies based on customer insights amid new competitor market entry.
Education
Lean Six Sigma Green Belt -
Villanova University
General Studies -
St. Louis Community College
Missouri Property & Casualty Insurance License -
Missouri Department of Insurance
Skills
- Leadership
- Strategic planning
- Operational excellence
- Financial management
- Communication
- Critical thinking
- Customer service
- Teamwork
- Project management
- Active listening
- Adaptability
- Problem solving
Education/Certifications/Licenses
- Villanova University, Lean Six Sigma Green Belt Certification
- St. Louis Community College, General Studies
- Missouri Department of Insurance, Missouri Property & Casualty Insurance License
Timeline
Licensed Insurance Producer
Shelter Insurance
11.2022 - Current
Regional Director of Retail Operations
MNG 2005, Inc.
04.2021 - 11.2022
General Manager
Beyond Hello Cannabis Dispensary
11.2020 - 04.2021
Vice President of Casino Operations
Pinnacle Entertainment Inc.
04.2017 - 05.2020
Regional Director of Poker Operations
Pinnacle Entertainment Inc.
04.2014 - 12.2017
Poker Room Manager
Caesars Entertainment
12.2011 - 04.2014
Senior Marketing Manager
Caesars Entertainment
12.2001 - 12.2011
General Studies -
St. Louis Community College
Missouri Property & Casualty Insurance License -
Missouri Department of Insurance
Lean Six Sigma Green Belt -
Villanova University
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