Jesse Madrid
Tucson,AZ
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Operations Manager
Relentless Quality Repair
Tucson, Az
01.2022 - Current
- Oversaw daily operations to ensure efficient workflow and quality service delivery.
- Managed inventory levels, ensuring timely restocking of essential repair materials.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated scheduling of repair jobs to optimize technician availability and productivity.
- Collaborated with suppliers to maintain strong relationships and negotiate favorable terms.
- Conducted regular inspections to uphold safety standards and compliance requirements.
- Analyzed operational data to identify trends and inform decision-making processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Developed key performance indicators to measure effectiveness of operational processes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Maintenance Manager
Cementation America
Marquette, Michigan
12.2017 - 02.2022
- Coordinated maintenance schedules to ensure equipment reliability and safety.
- Managed a team of technicians for effective workflow and task delegation.
- Implemented preventive maintenance
- programs to reduce equipment downtime.
- Implemented preventive maintenance programs to reduce equipment downtime.
- Trained staff on safety protocols and proper equipment usage.
- Oversaw inventory management for maintenance supplies and tools.
- Conducted inspections to identify repair needs and compliance issues.
- Collaborated with other departments to address maintenance-related concerns.
- Developed standard operating procedures for maintenance tasks and protocols.
- Maintained records of repairs, service requests, costs.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Maintained equipment performance by cleaning and lubricating components.
- Scheduled routine inspections of all areas within facility premises.
- Coordinated with vendors to purchase replacement parts as needed.
- Monitored the performance of all equipment to ensure proper functioning.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Managed the maintenance staff and their daily activities.
- Supervised installation, repair and upkeep of machinery and mechanical equipment.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Reviewed completed work orders to ensure quality control measures are followed.
- Established a system to track inventory of spare parts, tools and supplies.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Prepared reports detailing the status of all jobs being handled by the department.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Resolved conflicts among employees in the maintenance department.
- Drafted budgets for maintenance operations and monitored expenditures.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Maintenance Manager
Coeur Mining
Lovelock, Nevada
01.2013 - 12.2017
- Coordinated maintenance schedules to ensure equipment reliability and safety.
- Managed a team of technicians for effective workflow and task delegation.
- Implemented preventive maintenance programs to reduce equipment downtime.
- Trained staff on safety protocols and proper equipment usage.
- Oversaw inventory management for maintenance supplies and tools.
- Conducted inspections to identify repair needs and compliance issues.
- Collaborated with other departments to address maintenance-related concerns.
- Developed standard operating procedures for maintenance tasks and protocols.
- Maintained records of repairs, service requests, costs.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Maintained equipment performance by cleaning and lubricating components.
- Scheduled routine inspections of all areas within facility premises.
- Coordinated with vendors to purchase replacement parts as needed.
- Monitored the performance of all equipment to ensure proper functioning.
- Diagnosed and repaired mechanical issues according to industry standards.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Managed the maintenance staff and their daily activities.
- Supervised installation, repair and upkeep of machinery and mechanical equipment.
- Ensured compliance with safety regulations and standards.
- Assigned duties to workers according to their skillsets.
- Managed team of employees, daily progress reports and overall project planning.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Reviewed completed work orders to ensure quality control measures are followed.
- Established a system to track inventory of spare parts, tools and supplies.
- Provided technical support in case of system malfunctions or breakdowns.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Resolved conflicts among employees in the maintenance department.
- Drafted budgets for maintenance operations and monitored expenditures.
- Planned incentive programs to maximize employee performance.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Associate of Applied Science - Engineering Mechanics
Pennsylvania College of Technology
Williamsport, PA 08.2010 - 05.2013
Skills
- Operations management
- Inventory management
- Quality assurance
- Data analysis
- Process optimization
- Budget management
- Maintenance coordination
- Supplier negotiation
- Team building
- Training development
- Conflict resolution
- Safety compliance
- Maintenance planning
- Cost reduction strategies
- Goal setting
- Troubleshooting and problem solving
- Schedule management
- Contract development
- Forecasting and scheduling
- Delegation
- Vendor sourcing
- Purchasing and procurement
Timeline
Operations Manager
Relentless Quality Repair
01.2022 - Current
Maintenance Manager
Cementation America
12.2017 - 02.2022
Maintenance Manager
Coeur Mining
01.2013 - 12.2017
Associate of Applied Science - Engineering Mechanics
Pennsylvania College of Technology
08.2010 - 05.2013