Jesse Marquez
Chula Vista,CA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Striving to use the skills and experience I've acquired to start a career in the medical field.
Overview
10
10
years of professional experience
Work History
Security Officer
JCPenney
07.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Security Supervisor
Sears
03.2015 - 02.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Excel to create employee schedule's
- Balanced deposits and credit card payments each day.
- Organized evidence and case files into database to facilitate information storage and retrieval.
Education
Certificate of Proficiency - Business Management
Southwestern College
Chula Vista, CA08.2011
High School Diploma -
Bonita Vista High School
Chula Vista, CA06.2008
Skills
Customer Service
Patient confidentiality
Patient greeting
Data entry proficiency
Document filing
System updates
Phone and Email Etiquette
Problem-Solving
Flexible Schedule
Multitasking and Organization
Relationship building and management
Report Writing
Incident Reporting
Security Guard License
General security
CCTV Surveillance
Detail Oriented
Superior customer service
Emergency Response
Complex Problem-Solving
Security Screenings
Conflict de-escalation
Threat Assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer
JCPenney
07.2021 - Current
Security Supervisor
Sears
03.2015 - 02.2020
Certificate of Proficiency - Business Management
Southwestern College
High School Diploma -
Bonita Vista High School