Jesse McLaurin
North Canton
Summary
Dynamic Customer Service Representative with a proven track record at Marcs Grocery, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and managing high-pressure situations, consistently achieving satisfactory outcomes for customers and the company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Marcs Grocery
02.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled Cash, checks, and healthcare cards.
- Managed the distribution of lottery tickets, and cigarettes.
- Planned employee break times
- Instructed employee's on what position to work.
Education
High School Diploma -
Ohio Virtual Academy
Online06-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Marcs Grocery
02.2022 - 07.2024
High School Diploma -
Ohio Virtual Academy
Similar Profiles
Joshua WelcheckJoshua Welcheck
PM Stock Supervisor at Marcs GroceryPM Stock Supervisor at Marcs Grocery
Robert BrownRobert Brown
Assistant Store Manager/Store Manager at Marcs GroceryAssistant Store Manager/Store Manager at Marcs Grocery
Kristi MellusoKristi Melluso
Dairy Department Manager at Marcs GroceryDairy Department Manager at Marcs Grocery