- Directed comprehensive restoration initiatives for water, fire, and mold damage, ensuring projects were completed on schedule and within budgetary limits.
- Created and managed detailed project plans, including identifying milestones and resource allocation, to optimize workflow and deliver high-quality results.
- Conducted thorough site assessments and inspections to ensure adherence to safety protocols and quality assurance standards throughout the restoration process.
- Leveraged advanced software tools, including Xactimate and Matterport, to facilitate accurate project estimations and documentation, streamlining the claims process for clients.
- Established and maintained strong communication channels with clients, subcontractors, and suppliers, addressing concerns promptly and ensuring project alignment with client expectations.
- Implemented best practices and process enhancements that improved operational efficiency, reduced turnaround times, and elevated customer satisfaction ratings.
Project Manager (Water/Fire/Mold)
United Restoration Services
Hawthorn, NY
12.2021 - 01.2024
- Oversaw all aspects of water, fire, and mold restoration projects, consistently delivering results that exceeded client expectations.
- Managed project documentation including job forms, drying records, and estimates, ensuring compliance and accuracy throughout the project lifecycle.
- Effectively coordinated and supervised technicians and subcontractors, optimizing resource utilization and project efficiency.
- Fostered strong client relationships, serving as the primary point of contact and ensuring clear communication throughout the process.
- Utilized Xactimate and Matterport software for precise estimating and project tracking.
- Participated in an on-call rotation for emergency response, demonstrating commitment to customer service and rapid problem resolution.
Outside Sales Representative
Herc Rentals
Bronx, NY
03.2019 - 08.2021
- Developed and maintained key customer accounts, significantly increasing sales and customer satisfaction in the construction sector.
- Conducted OSHA certification training for various equipment types, enhancing client safety and compliance.
- Managed a rental fleet valued at $7 million, driving sales growth and maximizing equipment utilization.
Outside Sales Representative
Sunbelt Rentals
Maspeth, NY
01.2016 - 06.2018
- Cultivated strong client relationships within the construction industry, generating new business and repeat sales.
- Conducted OSHA training sessions, ensuring compliance and safety across multiple client sites.
- Managed sales for a diverse equipment rental inventory, consistently exceeding sales targets.
Assistant Service Manager
Tomcon Industries, Inc.
Mount Vernon, NY
10.2015 - 01.2016
- Assisted in service operations for heavy construction equipment, overseeing maintenance and repair schedules.
- Maintained accurate maintenance records, ensuring compliance with industry standards.
Project Manager
Laws Construction Corp.
Pleasantville, NY
09.2012 - 10.2015
- Led heavy highway and utility construction projects for NYC agencies, managing budgets, timelines, and compliance with all regulatory requirements.
- Procured permits and managed relationships with city agencies to facilitate project approvals.
Project Manager
3G Land Group
Briarcliff Manor, NY
02.2009 - 09.2012
- Managed daily operations for a custom homebuilder, overseeing project timelines, budgets, and subcontractor performance.
- Ensured compliance with local regulations and secured necessary permits for construction activities.
Regional Sales Consultant
Volvo Rents
Metro New York Area
01.2008 - 02.2009
- Developed client relationships and contributed to sales for a $20 million rental fleet, participating in high-profile construction projects including the Freedom Tower and Citi Field.
Education
Master’s Certificate - Construction Management
New York University, School of Continuing Professional Studies
New York, NY
01.2009
Bachelor of Arts - Communication
University of Colorado
Boulder, CO
12.2004
Skills
- IICRC Certified: Water Damage Restoration, Mold Abatement Supervisor
- Equipment Operation: Proficient in various heavy machinery and controls (Excavators, Forklifts, Boom Lifts, etc)
- Software: Xactimate, Matterport, Microsoft Office Suite