Jesse Olson
Elk River
Summary
Resourceful administrative assistant with a strong background in customer service and office management. Known for critical thinking and tech-savvy skills, leading to improved workflow efficiency and enhanced client experiences. Ready to contribute to organizational success by optimizing administrative processes.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Adult and Teen Challenge
Buffalo, MN
06.2024 - 03.2026
- Organized and maintained office records, ensuring easy access to important documents.
- Assisted in scheduling appointments and coordinating meetings for staff and clients.
- Managed incoming communications, directing inquiries to appropriate personnel efficiently.
- Developed and implemented filing systems that improved document retrieval times.
- Supported program coordination by preparing materials for events and workshops.
- Collaborated with team members to streamline administrative processes and improve workflow efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed filing system, entered data and completed other clerical tasks.
Recovery Support Worker
Adult and Teen Challenge
Buffalo, MN
11.2019 - 06.2024
- Supervised recovery processes to ensure adherence to treatment protocols and best practices.
- Mentored junior technicians on effective recovery techniques and patient engagement strategies.
- Developed training materials to enhance staff understanding of recovery methodologies.
- Collaborated with multidisciplinary teams to assess and improve client recovery plans.
- Conducted regular evaluations of client progress, providing feedback for ongoing treatment adjustments.
- Utilized electronic health records systems to maintain accurate documentation of client interactions and outcomes.
- Used customized ticketing system and kept detailed notes and documentation on incidents.
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Enhanced recovery success by implementing efficient and effective troubleshooting techniques.
- Enhanced overall client satisfaction by consistently delivering high-quality results on time and within budget constraints.
- Collaborated with team members to develop innovative solutions for complex recovery challenges.
- Monitored client progress, providing feedback and encouragement throughout recovery journey.
- Implemented crisis intervention strategies to address immediate client needs effectively.
- Trained and mentored new staff on best practices in recovery support techniques.
- Advocated for client needs within the community to foster supportive environments for recovery.
- Developed strong rapport with clients, fostering trust and open communication to facilitate progress in their recovery journey.
- Provided crisis intervention when necessary, effectively deescalating situations and connecting clients with appropriate resources.
- Worked closely with medical professionals, including psychiatrists and nurses, to coordinate medication management plans as part of a comprehensive approach to client care.
- Protected client confidentiality at all times by adhering strictly to HIPAA regulations governing privacy standards within behavioral health care settings.
- Served as a positive role model for healthy living practices by maintaining a professional demeanor and exemplifying self-care habits essential for long-term recovery success.
Massage Therapist Intern
Light House Chiropractic
Elk River, MN
04.2016 - 04.2020
- Administered therapeutic massage techniques to alleviate pain and promote relaxation for diverse clientele.
- Collaborated with chiropractors to develop individualized treatment plans for patient care.
- Maintained a clean and organized work environment, ensuring compliance with health and safety standards.
- Demonstrated proficiency in various massage modalities, enhancing overall client satisfaction and experience.
- Educated clients on self-care practices, improving their understanding of wellness and recovery strategies.
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Enhanced overall client experience by attentively addressing individual preferences and concerns throughout each session, leading to increased satisfaction and repeat bookings.
- Maintained strict adherence to ethical guidelines and confidentiality protocols while handling sensitive client information.
- Collaborated with supervising therapist on implementing personalized care plans for clients with specific conditions or injuries.
- Supported clinic operations by assisting with scheduling appointments, managing supplies inventory, and maintaining a sanitary workplace according to industry standards.
- Assisted in maintaining accurate records of client sessions, ensuring timely follow-ups and appropriate treatment plans were implemented.
- Developed proficiency in multiple massage techniques, enabling versatility in addressing diverse client needs.
Education
Associate of Arts - Communications
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Critical thinking
- Scheduling
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Professional and mature
- Relationship building
- Resourceful
- Tech-Savvy
- Meeting planning
- Internal communications
Timeline
Administrative Assistant
Adult and Teen Challenge
06.2024 - 03.2026
Recovery Support Worker
Adult and Teen Challenge
11.2019 - 06.2024
Massage Therapist Intern
Light House Chiropractic
04.2016 - 04.2020
Associate of Arts - Communications
Anoka-Ramsey Community College