Jesse Ott
Stoughton,WI
Summary
Corporate Travel Agent, offering more than 6 years of industry experience, with laser-like focus on travel logistics and process improvement as well as providing customer experience at an individual level. Exceptional scheduler with expertise in time management and multitasking. People-focused and successful at troubleshooting and handling issues that arise during regular travel.
Overview
11
11
years of professional experience
Work History
Travel Counselor
Epic Systems Corporation
01.2018 - 10.2024
- Developed professional relationships with individuals and teams due to excellent listening and research skills and keen understanding of travel budgets and logistics.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized logical, high quality, business travel itineraries and vacations for implementation employees and business executives by efficiently using advanced reservation systems.
- Provided exemplary customer service to new and existing travelers via a 24/7 travel emergency hotline which built good judgement, lasting relationships, and secured new travel assignments.
- Asked open-ended questions to better ascertain customer needs and determine best travel practices on a case-by-case basis.
- Built strong relationships with vendors to secure exclusive deals and special rates for Epic, and provided support as a liaison between the Epic Travel Department and American Airlines and Delta Airlines to help manage accounts and maintain strong business relationships.
- Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers and Epic travelers.
- Collaborated with HR Recruiting team and conducted phone interviews with potential new hires.
- Successfully mentored and onboarded 5+ new hires and worked with other experienced Travel Counselors to provide training and an environment where they could be successful.
- Cross-trained with Reception and triaged customer calls during non business hours to connect customers with on-call technical services to achieve quick and effective solutions to issues with Epic software.
Assistant General Manager
Jimmy John's Sandwiches
06.2013 - 12.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely and professional manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
Associate of Applied Science - Business Management
Madison Area Technical College
Madison, WI11.2017
Skills
- Travel industry expertise
- Excellent customer service
- Strong negotiation skills
- Advanced itinerary planning
- Time management expertise
- Exceptional communication
- Mentoring and training
- Proficient in Microsoft products
- Attention to detail and organizational skills
- Confident and creative problem-solving/Critical thinking
Timeline
Travel Counselor
Epic Systems Corporation
01.2018 - 10.2024
Assistant General Manager
Jimmy John's Sandwiches
06.2013 - 12.2017
Associate of Applied Science - Business Management
Madison Area Technical College
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