Jesse Parker
Paris,IL
Summary
Dynamic Customer Service Representative with a proven track record at Dominos, excelling in problem resolution and active listening. Expertly managed high-stress situations, enhancing customer loyalty through empathetic complaint handling. Leveraged critical thinking to efficiently resolve escalated issues, and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominos's Pizza
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
West Vigo High School
West Terre Haute, INBachelor of Arts - Mathematics Education
Indiana State University
Terre Haute, INSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
Dominos's Pizza
09.2023 - Current
West Vigo High School
Bachelor of Arts - Mathematics Education
Indiana State University
Similar Profiles
Sheila ScottSheila Scott
Pizza Delivery Driver at Dominos's PizzaPizza Delivery Driver at Dominos's Pizza
SHREE RAM K CSHREE RAM K C
Shift Leader at Dominos's PizzaShift Leader at Dominos's Pizza
RYAN BUCKRYAN BUCK
Delivery Driver at Dominos's PizzaDelivery Driver at Dominos's Pizza
Salman ShakhpazovSalman Shakhpazov
Delivery Driver at Dominos's PizzaDelivery Driver at Dominos's Pizza
Jennifer CanfieldJennifer Canfield
Wraparound Coordinator at Hamilton CenterWraparound Coordinator at Hamilton Center