Jesse Pride
Albuquerque
Summary
Dynamic operations leader with a proven track record at Defined Fitness, excelling in team leadership and customer service excellence. Successfully enhanced member satisfaction through effective conflict resolution and process optimization. Adept at inventory management and driving marketing initiatives, fostering a collaborative environment that promotes growth and engagement.
Overview
20
20
years of professional experience
Work History
3rd Party Seller
Amazon
Albuquerque
01.2018 - 05.2025
- Company Overview: 3rd Party FBA (Fulfillment by Amazon) Media Seller
- Product Sourcing: Identifying and acquiring media products such as books, DVDs, CDs, or other items to sell on Amazon.
- Inventory Management: Ensuring accurate stock levels and timely replenishment of inventory stored in Amazon's fulfillment centers.
- Listing Creation: Creating detailed and optimized product listings with accurate descriptions, pricing, and keywords to attract buyers.
- Shipping to Amazon: Preparing and shipping inventory to Amazon's warehouses according to FBA guidelines.
- Customer Service: Managing customer inquiries, reviews, and returns to maintain a positive seller reputation.
- Market Analysis: Monitoring trends, competitor pricing, and demand to adjust strategies for maximizing sales.
- Compliance: Adhering to Amazon's policies and guidelines for third-party sellers, including intellectual property and product quality standards.
- This role combined entrepreneurial skills with operational efficiency to succeed in the competitive Amazon marketplace.
- 3rd Party FBA (Fulfillment by Amazon) Media Seller
Assistant Operations Manager
Defined Fitness
Albuquerque
09.2005 - 10.2020
- Supervised daily operations to ensure seamless functionality across all fitness areas.
- Managed staff schedules, delegated tasks, and fostered team collaboration to achieve performance goals.
- Delivered outstanding customer service by addressing member inquiries and resolving concerns promptly.
- Oversaw equipment maintenance and inventory management to maintain operational readiness.
- Implemented company policies and standards to ensure compliance and enhance member satisfaction.
- Contributed to marketing and promotional efforts to drive membership growth and engagement.
Customer Service Representative
Defined Fitness
Albuquerque
09.2005 - 10.2020
- Provided customer service to members, assisting with inquiries, membership details, and facility information.
- Addressed and resolved member complaints with professionalism and efficiency.
- Supported operations staff in daily activities, demonstrating adaptability and teamwork.
- Built strong relationships with members to promote loyalty and satisfaction.
Education
HS Diploma -
Christian Life Academy
Rio Rancho, NM05-2002
Skills
- Operations Management
- Customer Service Excellence
- Team Leadership & Development
- Conflict Resolution
- Inventory & Equipment Maintenance
- Process Optimization
- Marketing & Promotion Strategies
References
References available upon request.
Timeline
3rd Party Seller
Amazon
01.2018 - 05.2025
Assistant Operations Manager
Defined Fitness
09.2005 - 10.2020
Customer Service Representative
Defined Fitness
09.2005 - 10.2020
HS Diploma -
Christian Life Academy