Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Jesse Racca

Las Vegas,NV

Summary

Customer service professional with 10+ years of experience complemented with expertise as a TeleOps Tactician/Instructor. Proven track record in delivering exceptional support, resolving issues efficiently, and fostering strong relationships. Skilled in remote monitoring, troubleshooting, and system maintenance to enhance operational efficiency. Committed to continuous improvement and team collaboration for organizational goals. Seeking a dynamic role focused on rider experience and engagement. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability, adaptability, and quick learning ability. Dedicated to driving team success and organizational growth through strong organizational capabilities. Effective at handling multiple projects simultaneously with accuracy, prioritizing tasks, and meeting deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

TeleOps Instructor

Zoox
03.2025 - Current
  • Promote a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked trainees progress in accordance to TeleOps Training Tracker.
  • Boosted trainee performance by providing individualized support and targeted feedback.
  • Evaluated trainee engagements to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Supervising trainees on Fleet Support to ensure understanding of tools, workflows, and expectations of a TeleOps Tactician.
  • Setting examples and enforcing Zoox policies to promote a professional working environment.
  • Auditing trainees using performance and behavior tracker.
  • Facilitate classrooms, IRP and Dry Runs.

TeleOps Tactician

Zoox
07.2024 - 03.2025
  • Remote Monitoring: Overseeing operations and systems from a distance, ensuring everything runs smoothly
  • Troubleshooting: Diagnosing and resolving technical issues as they arise, often using specialized software.
  • System Maintenance: Performing regular checks and updates on equipment and software to ensure optimal performance.
  • Data Management: Collecting and analyzing operational data to improve processes and efficiency.
  • Safety Compliance: Ensuring that all operations adhere to safety regulations and protocols.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Autonomous Vehicle Operator / Advance Testing

Zoox
09.2023 - 07.2024
  • As an Advance Testing Autonomous Vehicle Operator we are at the forefront of turning autonomous vehicle vision into reality
  • Ensure safety, maintain vehicle readiness, complete software and hardware tests, and represent the brand as an ambassador to the public
  • Assist and interact with multiple teams across the company, from computer vision, infrastructure, and sound design to strategy, vehicle engineering, and ride operations
  • Testing software and hardware limits and escalating issues before it is released to the wider fleet
  • Drive vehicles as part of a vehicle operating team with a priority on safety
  • Support vehicle operations
  • Conduct basic software operation tasks
  • Support missions through a wide variety of roles in and out of vehicles
  • Assist with documentation and metrics
  • Provide accurate written and oral feedback to engineering teams
  • Support vehicle maintenance and logistics
  • Conduct daily basic vehicle preventative maintenance checks, services, and repairs
  • Provide logistical support for the movement and storage of vehicles and equipment
  • Ensure the readiness and cleanliness of vehicles, equipment, and the workplace
  • Assist with paperwork and documentation related to vehicle readiness

Client Care Specialist

Elite Legal Practice
05.2023 - 09.2023
  • Interact with customers to solve issues and questions about products, services, and policies
  • Always maintain a positive and friendly tone with customers
  • Recruit potential customers by recommending goods or services and demonstrating how it benefits the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on the digital platform
  • Listen to customer complaints and try to identify the cause of their problem to the best ability
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Ensure customer satisfaction and maintain professional customer support
  • Place the customer at the center of the customer service experience

Licensed Real Estate Agent

Real Broker, LLC
04.2021 - 03.2023
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
  • Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
  • Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
  • Utilization of software application such as MLS, lock boxes, Zillow Premier, CINC, Canva, etc

Education

Associate in Science (AS) - Real Estate

San Diego Mesa College
San Diego, CA
05.2022

Clinical Medical Assistant -

San Joaquin Valley College
Fresno, CA
12.2013

Skills

  • Data Management
  • Troubleshooting
  • Data Collection
  • Driving
  • Automotive repair
  • Communication skills
  • Microsoft Office Programs
  • Customer support
  • Windows
  • Apple iOS
  • Negotiation
  • Management
  • Writing skills
  • Organizational skills
  • Legal administrative experience
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Curriculum development
  • Collaborative team player
  • Continuous professional development
  • Student engagement
  • Instructional techniques
  • Classroom management
  • Individualized instruction strategies
  • Interpersonal relationship building
  • Technology integration
  • Student evaluation
  • Progress evaluations
  • Multicultural sensitivity
  • Testing and grading
  • Project-based learning implementation
  • Interactive teaching and learning
  • Safety protocols
  • Productivity tools:
  • Zoom
  • Google workspace (Docs, Sheets, Calendar)

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

TeleOps Instructor

Zoox
03.2025 - Current

TeleOps Tactician

Zoox
07.2024 - 03.2025

Autonomous Vehicle Operator / Advance Testing

Zoox
09.2023 - 07.2024

Client Care Specialist

Elite Legal Practice
05.2023 - 09.2023

Licensed Real Estate Agent

Real Broker, LLC
04.2021 - 03.2023

Associate in Science (AS) - Real Estate

San Diego Mesa College

Clinical Medical Assistant -

San Joaquin Valley College

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Jesse Racca