Jesse Ralph
Plattsburgh,NY
Summary
Results-driven sales professional with a strong background in automotive sales, service advising, and customer relationship management. Skilled in sales presentations, lead management, and financing support. Recognized for coaching team members, improving follow-up, and creating a seamless buying experience.
Overview
20
20
years of professional experience
Work History
Senior Sales Consultant
Della Honda of Plattsburgh
Plattsburgh, New York
04.2012 - Current
- Supported customers with Honda vehicle features, pricing, and financing options at Plattsburgh showroom.
- Presented new and used inventory through dealership sales steps and strong product knowledge.
- Guided buyers through test drives, trade-ins, and purchase paperwork.
- Partnered with finance staff to prepare loan and lease agreements.
- Scheduled and managed customer follow-up communications to enhance engagement. through calls, emails, and dealership CRM for improved communication.
- Backed sales team with inventory knowledge and floor coverage during busy periods.
- Motivated sales staff to achieve targets by fostering team morale, organizing team-building activities, and promoting friendly competition.
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Oversaw full sales process from prospecting to closing, ensuring a seamless experience for customers.
- Responded quickly to all customer inquiries about products or services.
- Followed company quality control standards at each stage of sale cycle.
- Worked with the team to review successful sales techniques and apply effective strategies.
- Explained major features, functions, and benefits for products customers wanted.
- Exceeded sales goals by building key client business plans and supporting targeted venture capital funding.
- Built stronger product knowledge to advise customers on solutions for needs.
Assistant Finance Manager
Della Honda Plattsburgh
Plattsburgh, New York
01.2023 - Current
- Managed dealership finance paperwork for Della Honda Plattsburgh sales transactions.
- Reviewed customer credit applications and loan documentation for accuracy.
- Coordinated with lenders on finance, lease, and contract terms.
- Supported sales team with finance product explanations and contract setup.
- Monitored compliance with Honda dealership lending and disclosure requirements.
- Assisted customers through payment options and final document signing.
- Maintained confidential records and organized finance office files.
Service Advisor
Della Toyota Plattsburgh
Plattsburgh, New York
11.2016 - 03.2021
- Created positive first impression to enhance customer experience and reviewed vehicle service concerns at Della Toyota Plattsburgh.
- Explained recommended repairs, estimates, and dealership service options.
- Gave accurate estimates for repair costs, labor times, and parts prices.
- Checked vehicle status and kept customers updated throughout repair process.
- Processed warranty claims and dealership service paperwork.
- Prepared repair orders and recorded maintenance requests with accuracy.
- Welcomed customers and addressed needs in a professional manner.
- Answered customer questions with clear, professional communication.
- Responded quickly to customer inquiries by phone, email, or in person.
- Helped coordinate technician schedules with service department workflow.
- Supported service appointment scheduling for vehicles needing work.
- Reviewed completed service orders to verify work met dealership standards.
- Handled customer inquiries promptly and accurately.
- Recommended additional products and services to improve customer satisfaction and drive service utilization.
- Built strong customer relationships to foster loyalty and encourage repeat business.
- Improved customer satisfaction by resolving problems with knowledgeable, friendly service.
- Spoke with customers to understand needs, resolve issues, and answer product questions.
- Prepared invoices for services completed and collected customer payments.
- Supported development of junior employees through mentorship and training initiatives. and supported employee relations.
Kitchen Designer
Lowes Home Improvement
Plattsburgh, New York
06.2006 - 04.2012
- Designed kitchens that optimized space utilization while aligning with customer expectations.
- Supported kitchen layout design for Lowe's Home Improvement customers using design software.
- Advised homeowners on cabinet styles, finishes, and storage needs.
- Took measurements of spaces for accurate cabinet and appliance planning.
- Guided customers through appliance, countertop, and hardware choices.
- Built plans around client budgets and needs with flooring, cabinets, appliances, and countertops.
- Increased company revenue by upselling appliances and kitchen designs tailored to customer needs.
- Built 3D kitchen renderings for customers to review design options.
- Prepared technical drawings for construction teams to use during installation.
- Guided homeowners through remodeling process, ensuring seamless transition from concept to completion.
- Coordinated product selections with sales, delivery, and installation teams.
- Worked with contractors and suppliers to confirm accurate measurements and specifications.
- Partnered with clients to identify style preferences and budget limits.
Education
Bachelor of Science - Criminal Justice
State University of New York Plattsburgh
Plattsburgh, NY05-2005
General Studies
Beekmantown High School
West Chazy, NY01-1999
Skills
- Vehicle financing
- Sales negotiation
- Sales funnel optimization
- Lead management
- Sales presentations
- Product presentation
- CRM management
- Outbound sales calling
- Cold calling
- Contract negotiation
- Client management
- Sales coaching
- Team leadership
- Team development
Accomplishments
- Honda Council of Sales: 2014 & 2015, 2021 - Current: Exceed Sales Goals set forth by Honda. Consists of Sales Goals, Training Requirements, Customer Survey Scores, and Enrollment in Honda issued vehicle programs.
Timeline
Assistant Finance Manager
Della Honda Plattsburgh
01.2023 - Current
Service Advisor
Della Toyota Plattsburgh
11.2016 - 03.2021
Senior Sales Consultant
Della Honda of Plattsburgh
04.2012 - Current
Kitchen Designer
Lowes Home Improvement
06.2006 - 04.2012
Bachelor of Science - Criminal Justice
State University of New York Plattsburgh
General Studies
Beekmantown High School