Jesse Rhoades
Greenville
Summary
Dynamic Assistant Customer Service Manager with proven sales proficiency and exceptional customer engagement skills. Known for effective conflict resolution and cash handling expertise, contributing to seamless store operations and enhanced customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
08.2013 - Current
Daily accounting routines for the store in the morning and at night.
Running register to help maintain our prime time wait time, getting customers in and out of the store.
Bagging as needed to get customers out.
Overseeing the front end of the store as a supervisor of over 20 associates.
Running the floor and directing customer traffic.
Performing money services like bill pay, western union, and check cashing.
Performing refunds and price adjustments for customers.
Assisting the customer service manager and running things while they are on vacation.
Education
Bachelor of Science - Psychology
Indiana University East
Richmond, IN05-2025
Associate of Arts - General Studies
Edison Community College
Greenville, OH05-2013
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Conflict resolution
- Schedule management
- Management support
- POS system operations
- Issue research
- Problem investigation
- Customer service
Timeline
Assistant Customer Service Manager
Kroger
08.2013 - Current
Bachelor of Science - Psychology
Indiana University East
Associate of Arts - General Studies
Edison Community College