Jesse Rojas
Irving
Summary
Dynamic Retention Specialist with a proven track record in customer retention initiatives and CRM software utilization. Committed to enhancing client loyalty through effective relationship management and data analysis.
Overview
17
17
years of professional experience
Work History
Retention Specialist
Lawson Products
Chicago
04.2020 - 06.2026
- Managed customer retention initiatives to enhance client loyalty and satisfaction.
- Conducted regular follow-ups with clients to address concerns and gather insights.
- Explained new products and services to customers.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Documented customer calls and interactions in database for tracking purposes.
Customer Account Specialist
NCH Corp.
Irving
05.2009 - 04.2020
- Managed customer accounts and ensured accurate information updates.
- Facilitated communication between customers and internal departments.
- Maintained detailed records of customer interactions and transactions.
- Maintained accurate records of customer accounts using CRM software.
- Reviewed contact and account history to make quality outbound calls.
- Maintained up-to-date records of customer interactions, transactions and changes in account status.
Education
Richland College
Dallas, TXSkills
- Customer retention
- CRM software
- Data analysis
- Product knowledge
- Client follow-up
- Account management
Languages
English
Professional
Spanish
Professional
Accomplishments
- Top performer and increased Sales in past years
Timeline
Retention Specialist
Lawson Products
04.2020 - 06.2026
Customer Account Specialist
NCH Corp.
05.2009 - 04.2020
Richland College