Jesse Sanchez
Rio Rancho
Summary
Experienced professional technician with a strong background in troubleshooting, system maintenance, and user support. Demonstrated adaptability and reliability in meeting shifting needs and providing efficient solutions. Collaborative team player dedicated to achieving results, highly skilled in hardware diagnostics, software installation, and network configuration. Recognized for excellent communication skills and a customer-centric approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PC Support Technician II
Alaka’ina
01.2022 - Current
- Provide technical assistance to NTC instructors, students, and users in response to requests submitted
- Setup and support computers/printers/internet for classrooms on campus and off base
- Maintain hardware inventory
- Participated in ongoing professional development opportunities to stay current with industry trends and emerging technologies.
- Educated end-users on best practices for maintaining optimal PC performance, increasing productivity.
- Developed comprehensive documentation for troubleshooting procedures, simplifying issue resolution for team members.
- Streamlined IT support processes with effective ticket management and prioritization.
Learning Nucleus Support Technician
Alaka’ina
01.2021 - 01.2022
- Handle incoming phone calls and emails for Learning Management Service issues
- Implement Jira software to create trouble tickets and /or user incidents
- Respond to trouble tickets, follow-up with the user, and resolve issues in a timely manner
- Perform all duties according to established guidelines, standard operating procedures and Federal policies and mandates
Mechanic & Auto Body Technician
Classic Car Works
01.2020 - 01.2023
- Performed automobile diagnostics
- Repaired/replaced electro-mechanical components
- Removed rust, replaced panels, applied bondo, and prepared vehicles for paint
- Transported vehicles across country for customer deliveries and car show displays
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested equipment to locate worn and damaged parts.
Education
Bachelor of Science - Data Analytics
Western Governors University
12-2027
Associate’s Degree of Applied Science -
Central New Mexico Community College
08-2022
Skills
- Desktop support
- Help desk experience
- Network connectivity
- Hardware installation
- Group policy management
- Remote assistance
- SQL Developer
Accomplishments
- Supervised team of three staff members.
- Documented and resolved Network connectivity issues which led to completing deadlines
- Used Microsoft SQL Server Management Studio to develop inventory tracking Database for laptops.
Certification
- Comptia A +Certification
- Comptia Network + Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
PC Support Technician II
Alaka’ina
01.2022 - Current
Learning Nucleus Support Technician
Alaka’ina
01.2021 - 01.2022
Mechanic & Auto Body Technician
Classic Car Works
01.2020 - 01.2023
Bachelor of Science - Data Analytics
Western Governors University
Associate’s Degree of Applied Science -
Central New Mexico Community College
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