Jesse Sanchez
Westminster,CO
Summary
Results-oriented automotive professional recently relocated to the Westminster, CO area. I bring a 10-year track record of driving shop performance, including 7 years as a high-volume Service Advisor and 2+ years in Service Management. A natural leader and critical thinker, I possess a detail-oriented approach to shop operations and am an expert in accelerating revenue growth, GPM, and ARO through ethical, high-impact sales strategies and data-driven decision-making. I am fully proficient in Tekmetric and utilize ProDemand and ALLDATA for precise labor guides and service information. Additionally, I utilize OEC RepairLink and Partslink 24 to accurately source parts and interpret complex parts diagrams to ensure high-efficiency shop throughput.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Christian Brothers Automotive
Windsor, CO
08.2023 - Current
- Investigated customer complaints regarding automotive services rendered promptly and professionally.
- Demonstrated ability to manage customer relations and provide superior customer service.
- Assisted in recruiting qualified technicians as needed to meet business demands.
- Developed strategies for increasing customer satisfaction ratings through surveys and feedback analysis.
- Conducted regular staff meetings to review performance metrics, discuss goals, and address any issues or concerns.
- Identified areas of improvement in automotive services processes and developed solutions.
- Implemented cost-saving measures that improved profitability without sacrificing quality of service.
- Evaluated team performance and spearheaded corrective action plans, including personnel transitions and dismissals when necessary
- Guided Service Advisors in sourcing hard-to-find components through extensive vendor networks while overseeing the end-to-end tracking of parts returns and cores to ensure maximum shop profitability.
Service Advisor
Fort Collins Muffler And Automotive
Fort Collins, CO
05.2023 - 08.2023
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Developed relationships with customers by providing professional advice on maintenance and repair services.
- Followed repair order processes and instructions to complete orders on time.
- Provided expert recommendations on muffler types and brands, ensuring optimal performance and compliance with local regulations.
- Sourced required components from multiple vendor networks and managed the end-to-end tracking of parts returns and core exchanges.
Lead Service Advisor
Christian Brothers Automotive
Windsor, CO
07.2019 - 05.2023
- Coordinated scheduling of appointments to maximize technician efficiency and productivity levels.
- Developed an effective system for tracking service orders, parts inventory, and customer data.
- Facilitated communication between customers and technicians regarding vehicle diagnosis and repair needs.
- Trained and mentored new service advisors, providing guidance on best practices, customer service techniques, and company policies to enhance team performance.
- Acted as the interim manager during the manager's absence, overseeing daily operations and ensuring a high level of service and efficiency.
- Guided Service Advisors in sourcing hard-to-find components through extensive vendor networks while overseeing the end-to-end tracking of parts returns and cores to ensure maximum shop profitability.
Service Advisor
JM Tire and Towing
Trinidad, CO
12.2015 - 06.2019
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Assisted customers in selecting the appropriate tires based on their vehicle specifications and driving needs, ensuring optimal performance and safety.
- Managed dispatch operations for towing services, efficiently coordinating tow calls and ensuring timely responses to customer requests.
- Sourced required components from multiple vendor networks and managed the end-to-end tracking of parts returns and core exchanges.
Education
Social Work
Pueblo Community College
Pueblo, COHigh school or equivalent - undefined
Hoehne High School
Hoehne, CO05-2012
Skills
- Customer satisfaction
- Parts ordering
- Scheduling
- Vendor negotiation
- Service writing
- Labor estimating
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Team leadership
Certification
- Driver's License
- CBA Genesis Graduate | Christian Brothers Automotive Intensive training program focused on the "Nice Difference" service model, ethical sales communication, and guest relationship management.
Timeline
Service Manager
Christian Brothers Automotive
08.2023 - Current
Service Advisor
Fort Collins Muffler And Automotive
05.2023 - 08.2023
Lead Service Advisor
Christian Brothers Automotive
07.2019 - 05.2023
Service Advisor
JM Tire and Towing
12.2015 - 06.2019
High school or equivalent - undefined
Hoehne High School
Social Work
Pueblo Community College
AWARDS
Nice Difference Award - Bronze October 2021 The award recognizes service advisors that were able to achieve a minimum of $700,000 in sales while also maintaining a person net promoter score of 84%. They have shown that a high amount of sales can be achieved while also paying keep attention to the individual customer's needs through intentional and often customized service.
The Nice Difference Award-Gold October 2022 The award recognizes service advisors that were able to achieve a minimum of $900,000 in sales while also maintaining a person net promoter score of 84%. They have shown that a high amount of sales can be achieved while also paying keep attention to the individual customer's needs through intentional and often customized service .
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer