JESSE SMITH
Greensboro,NC
Summary
Dynamic and results-driven professional with a strong background in customer service and event management at Rocky Mount Event Center. Recognized for enhancing team performance through effective communication and innovative problem-solving. Proficient in Microsoft Excel, I excel in fast-paced environments, ensuring exceptional service and support for community programs and sporting events.
Overview
6
6
years of professional experience
Work History
Sports facility employee
Rocky Mount Event Center
Rocky Mount, North Carolina
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked collaboratively with staff in a fast-paced environment.
- Supported tournaments, sporting events, and community programs.
Student
North Carolina A&T Trio SSS Program
Greensboro, North Carolina
01.2024 - 07.2028
- As I have navigated through college, I have had the Trio program at NC A&T to help me along the way. I am a first-generation college student, and the program has given me the opportunity and resources to prepare me for after school.
Education
Bachelor of Science - Marketing B.S.
North Carolina A&T Technical State University
Greensboro, NC07-2028
High School Diploma -
Northern Nash Highschool
Rocky Mount, NC01.2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Event management
- Social media strategy
- Microsoft Excel proficiency
- Microsoft PowerPoint expertise
- Time management
- Punctual and reliable
- Fast learner
- Operations support
- Research
Volunteer Experience
- Pride of Rock Road Clean Up #681, Volunteer
- Nash County Parks & Recreation, Volunteer
- City of Rocky Mount Recreation, Assist
- Presidents council of courts at North Carolina A&T
- Garden clean up volunteer service for Aggie Source organizations
Timeline
Student
North Carolina A&T Trio SSS Program
01.2024 - 07.2028
Sports facility employee
Rocky Mount Event Center
08.2022 - Current
Bachelor of Science - Marketing B.S.
North Carolina A&T Technical State University
High School Diploma -
Northern Nash Highschool