Jesse Sturdivant
Sayre,Pennsylvania
Summary
Enthusiastic Senior Customer Service Representative with more than 2 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
6
6
years of professional experience
Work History
Customer Service
State Line Auto Action
Waverly, NY
02.2022 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Developed and implemented strategies to deliver quality customer service.
- Increased repeat business by providing exceptional customer service experiences.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Provided friendly, helpful customer service to over 50 customers daily.
Service Writer
J&R Auto Repairs
Waverly, NY
02.2020 - 07.2022
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Reviewed customer vehicle issues, providing accurate estimates and recommendations for repairs.
- Communicated with technicians to relay service needs and prioritize workflow effectively.
- Developed relationships with clients, fostering trust and repeat business through exceptional service.
Education
High School Diploma -
Van Etten School District
Van Etten, NY06-2022
Skills
- Adherence to high customer service standards
- Customer service and care
Timeline
Customer Service
State Line Auto Action
02.2022 - Current
Service Writer
J&R Auto Repairs
02.2020 - 07.2022
High School Diploma -
Van Etten School District