Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Thomas

Milwaukee,WI

Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing 10 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Aurora Health Care
08.2024 - Current
  • Epic Willow & Hyperspace
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Communicated directly with doctors offices via telephone, fax and email.

Pharmacy Technician

Walgreens Boots Alliance
05.2016 - Current
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Educated customers on special pricing opportunities and company offerings.

Retention Customer Service Representative

Spectrum
12.2013 - 04.2015
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
  • Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Experiences with metrics

Dietary Aide

Alexian Village of Milwaukee
01.2013 - 11.2013
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served specific meals to patients with special dietary needs.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Treated patients and team members with dignity and respect.
  • Engaged with residents to provide positive and enriching experiences.

Education

High School Diploma -

Milwaukee Job Corp Center
Milwaukee, WI
05.2013

Skills

  • Epic Hyperspace & Willow
  • Supply Restocking
  • Insurance Verification
  • HIPAA
  • Supporting Pharmacy Operations
  • Regulatory Compliance
  • Proper Labeling Procedures
  • Billing Support
  • FDA Drug Safety Guidelines
  • Drug Inventory Control
  • Pharmacy Operations
  • Call center experience
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Microsoft Excel
  • Computer Proficiency
  • Data Entry

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • HIPAA Compliance Certification – Various Accredited Providers.
  • Hazardous Drug Management Certificate - Various Accredited Providers.
  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Pharmacy Technician

Aurora Health Care
08.2024 - Current

Pharmacy Technician

Walgreens Boots Alliance
05.2016 - Current

Retention Customer Service Representative

Spectrum
12.2013 - 04.2015

Dietary Aide

Alexian Village of Milwaukee
01.2013 - 11.2013
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • HIPAA Compliance Certification – Various Accredited Providers.
  • Hazardous Drug Management Certificate - Various Accredited Providers.
  • Registered Pharmacy Technician - State Boards of Pharmacy.

High School Diploma -

Milwaukee Job Corp Center
Jesse Thomas