Jesse Velez
Fresno,CA
Summary
Experienced Team Leader with a proven track record of successfully leading teams of up to 28 members to produce projects on time and within budget. Skilled in overseeing daily activities, resolving issues, and providing effective customer service. Possesses excellent communication and interpersonal skills, and has a talent for mentoring and coaching team members to ensure successful performance. Demonstrates strong problem-solving and decision-making skills, and is committed to continuous improvement. Motivated professional experienced in leading teams to success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Driver
American Tire Distriubutors
Fresno, CA
01.2000 - 12.2005
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Team Leader
Pelco
Fresno, CA
12.2005 - 12.2017
- Assisted in the recruitment and onboarding of new team members
- Delegated tasks to team members according to project requirements and employee strengths
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Mentored and coached team members to ensure successful performance
- Conducted performance reviews to measure employee growth and skills
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members
- Notified supervisors of overarching customer and team member concerns
- Implemented incentive programs to motivate team members
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Recommended changes in working conditions and equipment to increase business unit and team efficiency.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Delivery Driver
Tires Warehouse Incorporated
Fresno, CA
06.2018 - 10.2019
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Delivery Driver
American Tire Distriubutors
Fresno, CA
10.2019 - Current
- Maintained a clean driving record, ensuring safe and responsible driving practices.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Demonstrated adaptability by adjusting routes based on traffic conditions or unexpected delays for timely deliveries.
- Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
- Coordinated with warehouse staff to ensure correct order fulfillment before departing on scheduled routes.
- Streamlined communication between dispatchers and drivers through the use of GPS technology for real-time updates on route progressions.
- Received, counted and inspected inventory for delivery.
- Implemented policies and procedures across warehouse and shipping platforms.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Education
Certification - Building And Property Maintenance
Fresno City College
Fresno, CA05.2001
High School Diploma -
Channel Islands High School
Oxnard, CA06.1985
Skills
- Review and attendance, safety meetings, report to upper management
- Team manager
- Overseen production 38 team members team meetings, daily production, reports
- Overseeing Daily Activities
- Issue Resolution
- Effective Customer Service
- Leading Team Meetings
- Vehicle Maintenance
- Order Verification
- Load Balancing
- Attention to Detail
- Safe Driving Record
- Stocking and Inventory
- Customer Service
- Heavy Hauling
- Fluent in Spanish
- Loading and Unloading
- Dependable and Reliable
- Route Management
- Time Management
- Safe Driving
- Positive Attitude
Certification
MY EXPERIENCES TEAM LEAD PELCO Clovis 2007 - 2017
Timeline
Delivery Driver
American Tire Distriubutors
10.2019 - Current
Delivery Driver
Tires Warehouse Incorporated
06.2018 - 10.2019
Team Leader
Pelco
12.2005 - 12.2017
Delivery Driver
American Tire Distriubutors
01.2000 - 12.2005
Certification - Building And Property Maintenance
Fresno City College
High School Diploma -
Channel Islands High School