Jesse Ward
Tuscaloosa,AL
Summary
Resourceful Solution Architect with 6+ years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Analyst
Impact Advisors
02.2023 - 12.2023
- Developed, designed, and tested Cerner Practice Management and Registration and Scheduling solutions creating Resources, Schedule Templates, Security Key Chain
- Configured Cerner Command Language for Medical Necessity for clinics and hospital
- Coordinate and communicate effectively with cross-functional teams, ensuring alignment with project goals and objectives
- Conducted system testing and validation, provided end-user support, and led Train the Trainer events
- Analyzed user feedback to identify system enhancement opportunities, resulting in a 20% increase in user satisfaction
- Conducted data analysis and reporting to identify trends, improve patient flow, and enhance resource allocation
- Created detailed documentation for system configurations, workflows, and user manuals, facilitating knowledge transfer and continuity.
Clinical Functional Analyst
DeepMile Networks
Redstone Arsenal, AL
12.2022 - 02.2023
- Developed and facilitated classroom and virtual training for clinical and clerical staff on MHS GENESIS (Cerner) applications, specifically in Revenue Cycle Applications, Acute Registration/Scheduling and Patient Accounting
- Assisted clinicians in customizing workflows to meet individual clinic requirements
- Provided ongoing support, troubleshooting and report generation to identify training needs
- Coordinated training schedules with end users and training staff for smooth implementation
- Identified training gaps and created plans to close those gaps
- Facilitate regular project status meetings, providing updates to stakeholders and addressing any concerns or roadblocks
- Delivered exceptional customer service, addressing user inquiries and concerns promptly and effectively.
Clinical Functional Trainer (Site Lead)
Ciqima Federal Services
Fort Irwin, CA
06.2021 - 12.2022
- Provided comprehensive training and ongoing support to clinical and administrative staff, resulting in a 30% reduction in user-reported issues
- Assisted clinicians in adapting workflows and troubleshot unexpected issues
- Generated reports to monitor training requirements and created virtual classrooms for remote end users
- Managed team of trainers, delegating training schedules and providing over the shoulder support
- Provided daily operation support to clinical and non-clinical staff
- Identified training gaps and created plans to close all training issues between customers
- Conducted thorough testing of system updates and new functionalities, ensuring optimal performance and user satisfaction.
Clinical Informaticist Consultant
Experis
Bangor, ME
04.2022 - 07.2022
- Provided in-person and virtual training to staff members
- Developed and maintained system documentation, including system specifications and user manuals
- Conducted clinical rounds to ensure all staff were up to date on system changes and addressed any issues
- Worked with stakeholders to audit charts to ensure clinical staff completed all required documentation in a timely manner.
Training Specialist/Sustainment Trainer (Assistant Site Lead)
Right Factor Consulting Group
Fort Irwin, CA
12.2019 - 05.2021
- Certified in MHS GENESIS (Cerner) PowerChart Ambulatory and Revenue Cycle Applications
- Provided comprehensive training and ongoing support to clinical and administrative staff, resulting in a 30% reduction in user-reported issues
- Assisted in creating and implementing workflows for specific clinics/units and provided on-site support for new staff
- Provided daily operational support to clinical and non-clinical staff
- Created reports to identify training issues and create plans to mitigate those issues
- Staffing As a Mission
Adoption Coach
Brentwood, TN
03.2019 - 11.2019
- Provided Go-Live support and Training to clinicians and non-clinical staff utilizing Cerner applications including, but not limited to PowerChart, Revenue Cycle, SchApptBook, and Surginet/Anesthesia
- Troubleshoot and report all issues to Support Team
- Worked with cross-functional teams to build a workflow that aligned to the clinic’s needs.
Cerner Oncology Consultant
CSI Companies
Atlanta, GA
10.2018 - 11.2018
- Provided expert support for Acute Care Nursing with Cerner Oncology
- Assisted with PowerChart, Bridge, iView, and Care Compass use
- Instructed nurses on initiating PSO orders, discharging patients, and carrying out blood transfusions.
Cerner Classroom Trainer
CSI Companies
Atlanta, GA
08.2018 - 10.2018
- Developed and delivered comprehensive training materials for Cerner Classroom Trainer, including lesson plans, exercise guides, and quick reference guides
- Collaborated with Instructional Designers and Subject Matter Experts to create and modify training materials
- Assisted with system testing of changes to ensure proper implementation across production environment
- Provided training on patient care, unit secretarial, radiology scheduling, acute care nursing, perioperative nursing, and oncology infusion.
Cerner Ambulatory Consultant
Santa Rosa Consulting
Atlantic City, NJ
05.2018 - 07.2018
- Provided training and education on system processes, workflows, and order placement to clinical staff
- Assisted with patient registration, co-pay processing, and system testing
- Supported providers with system operations and charge entry.
Case Management Consultant
Medasource, Estates
Hoffman, IL
02.2018 - 05.2018
- Provided on-site support to Case Managers, including setting up patient lists and navigating through patient records
- Implemented Power Charts and Power Forms, answered workflow inquiries, and escalated relevant issues
- Submitted referrals to home health and assisted living facilities and trained on how to properly document work in Cerner.
Claims Analyst
Greenway Health
Birmingham, AL
03.2017 - 02.2018
- Complete rejection reports, send to client; work with the client representative to communicate status of the client’s Accounts Receivable (A/R) and resolve errors or rejections due to coding errors, updates, or charge entry errors or omissions
- Complete all aspects of claims processing for assigned clients in a timely, accurate, and high-quality manner including claims preparation, submission, reconciliation, correcting claim errors and rejections
- Identify denial trends; communicate trends with client
- Meet all departmental A/R goals
- Assist and interact with all billing teams to resolve database or client issues
- Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries
- Keep current on payment trends and coding changes
- Assist, train, and consult with other departments as needed
- Participate in continuing education of applicable software and hardware
- Make management aware of any client issues or problem
Education
Bachelor of Science - Management, Management & Human Resource Management
DeVry University
2014
Skills
- Troubleshooting
- Integration
- Systems Analysis
- Systems Integration
- Analytical Thinking
Timeline
Revenue Cycle Analyst
Impact Advisors
02.2023 - 12.2023
Clinical Functional Analyst
DeepMile Networks
12.2022 - 02.2023
Clinical Informaticist Consultant
Experis
04.2022 - 07.2022
Clinical Functional Trainer (Site Lead)
Ciqima Federal Services
06.2021 - 12.2022
Training Specialist/Sustainment Trainer (Assistant Site Lead)
Right Factor Consulting Group
12.2019 - 05.2021
Adoption Coach
03.2019 - 11.2019
Cerner Oncology Consultant
CSI Companies
10.2018 - 11.2018
Cerner Classroom Trainer
CSI Companies
08.2018 - 10.2018
Cerner Ambulatory Consultant
Santa Rosa Consulting
05.2018 - 07.2018
Case Management Consultant
Medasource, Estates
02.2018 - 05.2018
Claims Analyst
Greenway Health
03.2017 - 02.2018
Bachelor of Science - Management, Management & Human Resource Management
DeVry University
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