Resourceful Solution Architect with 6+ years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Analyst
Impact Advisors
2023.02 - 2023.12
Developed, designed, and tested Cerner Practice Management and Registration and Scheduling solutions creating Resources, Schedule Templates, Security Key Chain
Configured Cerner Command Language for Medical Necessity for clinics and hospital
Coordinate and communicate effectively with cross-functional teams, ensuring alignment with project goals and objectives
Conducted system testing and validation, provided end-user support, and led Train the Trainer events
Analyzed user feedback to identify system enhancement opportunities, resulting in a 20% increase in user satisfaction
Conducted data analysis and reporting to identify trends, improve patient flow, and enhance resource allocation
Created detailed documentation for system configurations, workflows, and user manuals, facilitating knowledge transfer and continuity.
Clinical Functional Analyst
DeepMile Networks
Redstone Arsenal, AL
2022.12 - 2023.02
Developed and facilitated classroom and virtual training for clinical and clerical staff on MHS GENESIS (Cerner) applications, specifically in Revenue Cycle Applications, Acute Registration/Scheduling and Patient Accounting
Assisted clinicians in customizing workflows to meet individual clinic requirements
Provided ongoing support, troubleshooting and report generation to identify training needs
Coordinated training schedules with end users and training staff for smooth implementation
Identified training gaps and created plans to close those gaps
Facilitate regular project status meetings, providing updates to stakeholders and addressing any concerns or roadblocks
Delivered exceptional customer service, addressing user inquiries and concerns promptly and effectively.
Clinical Functional Trainer (Site Lead)
Ciqima Federal Services
Fort Irwin, CA
2021.06 - 2022.12
Provided comprehensive training and ongoing support to clinical and administrative staff, resulting in a 30% reduction in user-reported issues
Assisted clinicians in adapting workflows and troubleshot unexpected issues
Generated reports to monitor training requirements and created virtual classrooms for remote end users
Managed team of trainers, delegating training schedules and providing over the shoulder support
Provided daily operation support to clinical and non-clinical staff
Identified training gaps and created plans to close all training issues between customers
Conducted thorough testing of system updates and new functionalities, ensuring optimal performance and user satisfaction.
Clinical Informaticist Consultant
Experis
Bangor, ME
2022.04 - 2022.07
Provided in-person and virtual training to staff members
Developed and maintained system documentation, including system specifications and user manuals
Conducted clinical rounds to ensure all staff were up to date on system changes and addressed any issues
Worked with stakeholders to audit charts to ensure clinical staff completed all required documentation in a timely manner.
Training Specialist/Sustainment Trainer (Assistant Site Lead)
Right Factor Consulting Group
Fort Irwin, CA
2019.12 - 2021.05
Certified in MHS GENESIS (Cerner) PowerChart Ambulatory and Revenue Cycle Applications
Provided comprehensive training and ongoing support to clinical and administrative staff, resulting in a 30% reduction in user-reported issues
Assisted in creating and implementing workflows for specific clinics/units and provided on-site support for new staff
Provided daily operational support to clinical and non-clinical staff
Created reports to identify training issues and create plans to mitigate those issues
Staffing As a Mission
Adoption Coach
Brentwood, TN
2019.03 - 2019.11
Provided Go-Live support and Training to clinicians and non-clinical staff utilizing Cerner applications including, but not limited to PowerChart, Revenue Cycle, SchApptBook, and Surginet/Anesthesia
Troubleshoot and report all issues to Support Team
Worked with cross-functional teams to build a workflow that aligned to the clinic’s needs.
Cerner Oncology Consultant
CSI Companies
Atlanta, GA
2018.10 - 2018.11
Provided expert support for Acute Care Nursing with Cerner Oncology
Assisted with PowerChart, Bridge, iView, and Care Compass use
Instructed nurses on initiating PSO orders, discharging patients, and carrying out blood transfusions.
Cerner Classroom Trainer
CSI Companies
Atlanta, GA
2018.08 - 2018.10
Developed and delivered comprehensive training materials for Cerner Classroom Trainer, including lesson plans, exercise guides, and quick reference guides
Collaborated with Instructional Designers and Subject Matter Experts to create and modify training materials
Assisted with system testing of changes to ensure proper implementation across production environment
Provided training on patient care, unit secretarial, radiology scheduling, acute care nursing, perioperative nursing, and oncology infusion.
Cerner Ambulatory Consultant
Santa Rosa Consulting
Atlantic City, NJ
2018.05 - 2018.07
Provided training and education on system processes, workflows, and order placement to clinical staff
Assisted with patient registration, co-pay processing, and system testing
Supported providers with system operations and charge entry.
Case Management Consultant
Medasource, Estates
Hoffman, IL
2018.02 - 2018.05
Provided on-site support to Case Managers, including setting up patient lists and navigating through patient records
Implemented Power Charts and Power Forms, answered workflow inquiries, and escalated relevant issues
Submitted referrals to home health and assisted living facilities and trained on how to properly document work in Cerner.
Claims Analyst
Greenway Health
Birmingham, AL
2017.03 - 2018.02
Complete rejection reports, send to client; work with the client representative to communicate status of the client’s Accounts Receivable (A/R) and resolve errors or rejections due to coding errors, updates, or charge entry errors or omissions
Complete all aspects of claims processing for assigned clients in a timely, accurate, and high-quality manner including claims preparation, submission, reconciliation, correcting claim errors and rejections
Identify denial trends; communicate trends with client
Meet all departmental A/R goals
Assist and interact with all billing teams to resolve database or client issues
Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries
Keep current on payment trends and coding changes
Assist, train, and consult with other departments as needed
Participate in continuing education of applicable software and hardware
Make management aware of any client issues or problem
Education
Bachelor of Science - Management, Management & Human Resource Management
DeVry University
2014
Skills
Troubleshooting
Integration
Systems Analysis
Systems Integration
Analytical Thinking
Timeline
Revenue Cycle Analyst
Impact Advisors
2023.02 - 2023.12
Clinical Functional Analyst
DeepMile Networks
2022.12 - 2023.02
Clinical Informaticist Consultant
Experis
2022.04 - 2022.07
Clinical Functional Trainer (Site Lead)
Ciqima Federal Services
2021.06 - 2022.12
Training Specialist/Sustainment Trainer (Assistant Site Lead)
Right Factor Consulting Group
2019.12 - 2021.05
Adoption Coach
2019.03 - 2019.11
Cerner Oncology Consultant
CSI Companies
2018.10 - 2018.11
Cerner Classroom Trainer
CSI Companies
2018.08 - 2018.10
Cerner Ambulatory Consultant
Santa Rosa Consulting
2018.05 - 2018.07
Case Management Consultant
Medasource, Estates
2018.02 - 2018.05
Claims Analyst
Greenway Health
2017.03 - 2018.02
Bachelor of Science - Management, Management & Human Resource Management
DeVry University
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ANGIE STROMQUISTANGIE STROMQUIST
Talent Acquisition Partner at IMPACT ADVISORSTalent Acquisition Partner at IMPACT ADVISORS